Reservations Sales Manager

JR United Kingdom; Telford; On-site; GBP 50,000 - 60,000; Full time

Job summary

An iconic independent restaurant seeks a Head of Reservations, Sales and Events to lead a stable team within their expanding venues. The role involves managing reservations, coaching the team, and enhancing sales revenue while ensuring excellent guest experiences. Competitive compensation and bonus opportunities are included, making this position ideal for a result-driven professional.

Benefits

Competitive starting package

Bonus related incentives

Commission on organic sales

Monday to Friday shift patterns

Qualifications

• Hands-on, natural leader with strong skills in communication and organization.
• Enthusiastic team player with a guest-focused approach.
• Result-driven with the ability to work proactively.

Responsibilities

• Act as ambassador for the restaurant/venue.
• Support and train the team of reservation agents.
• Manage reports for reservations and events.

Skills

Leadership

Communication

Organizational Skills

Attention to Detail

Guest Focus

Tools

Quadranet

OpenTable

Collins

Job description

Social network you want to login/join with:

Hospitality & Catering Solutions Ltd (H&C)

Location:

telford, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Job Title: Head of Reservations, Sales and Events

Our client is an iconic independent restaurant and event based venue that offers exquisite food across two very successful venues. The group is well-established in London are planning to expand their portfolio in the coming years. The successful Head of Reservations, Sales and Events can expect to be part of a very stable and successful operation!

Head of Reservations, Sales and Events Benefits:

• Monday to Friday shift patterns.
• A competitive starting package of £50,000 per annum + bonus + commission
• Bonus related incentives payable twice per annum.
• 3% to 7% commission on organic sales – uncapped
• Based in Victoria – easy commute from most areas in London.
• Very stable team and operation.

Head of Reservations, Sales and Events Responsibilities:

• Act as a proud ambassador of the restaurant/venue.
• Support and train your team of reservation agents to ensure the smooth delivery of incoming/outgoing calls.
• Ensuring the team are motivated and organised.
• Managing all third-party enquiries.
• Management of reports for reservations and events.
• Responsible for the groups Private Dining & Membership Manager.
• Development of sales revenue both pro/reactive.

Head of Reservations, Sales and Events Requirements:

• A hands-on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team.
• Knowledge of Quadranet, OpenTable, Collins and/or other reservation systems is required.
• An enthusiastic team player with a guest focused approach and excellent attention to detail.
• A result-driven individual who can work proactively, dealing with and maximising all events/reservation enquiries.
• Freedom and support to pro-actively develop organic leads.
• Assist with hosting Events when required.