Reservations Sales Manager

JR United Kingdom; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a prominent independent restaurant as the Head of Reservations, Sales and Events in Birmingham, leading a dedicated team in managing reservations and events. You will ensure high-quality service, oversee guest experiences, and drive sales growth while enjoying competitive remuneration and a supportive environment.

Benefits

Competitive starting package

Bonus incentives

Commission on sales

Monday to Friday shift patterns

Qualifications

• Strong communication and organisational skills.
• Experience with reservation systems like Quadranet or OpenTable.
• Enthusiastic, guest-focused team player.

Responsibilities

• Act as an ambassador of the restaurant/venue.
• Train and support a team of reservation agents.
• Manage third-party enquiries and private dining operations.

Skills

Communication

Organisational skills

Team motivation

Tools

Quadranet

OpenTable

Collins

Job description

Social network you want to login/join with:

Hospitality & Catering Solutions Ltd (H&C)

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Job Title: Head of Reservations, Sales and Events

Our client is an iconic independent restaurant and event based venue that offers exquisite food across two very successful venues. The group is well-established in London are planning to expand their portfolio in the coming years. The successful Head of Reservations, Sales and Events can expect to be part of a very stable and successful operation!

Head of Reservations, Sales and Events Benefits:

• Monday to Friday shift patterns.
• A competitive starting package of £50,000 per annum + bonus + commission
• Bonus related incentives payable twice per annum.
• 3% to 7% commission on organic sales – uncapped
• Based in Victoria – easy commute from most areas in London.
• Very stable team and operation.

Head of Reservations, Sales and Events Responsibilities:

• Act as a proud ambassador of the restaurant/venue.
• Support and train your team of reservation agents to ensure the smooth delivery of incoming/outgoing calls.
• Ensuring the team are motivated and organised.
• Managing all third-party enquiries.
• Management of reports for reservations and events.
• Responsible for the groups Private Dining & Membership Manager.
• Development of sales revenue both pro/reactive.

Head of Reservations, Sales and Events Requirements:

• A hands-on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team.
• Knowledge of Quadranet, OpenTable, Collins and/or other reservation systems is required.
• An enthusiastic team player with a guest focused approach and excellent attention to detail.
• A result-driven individual who can work proactively, dealing with and maximising all events/reservation enquiries.
• Freedom and support to pro-actively develop organic leads.
• Assist with hosting Events when required.