Reservations Manager

The Municipal M Gallery; Liverpool; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday holiday

Course sponsorship

30% F&B discount

Refer a Friend £250

Flexible working

Wagestream pay

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Reservations Coordinator for an on-site role in the Liverpool area. You will manage accommodation, spa, and F&B reservations with a guest-centric approach to maximise occupancy and revenue.

Collaborating with sales, marketing, and front office, you will ensure VIP requests and group bookings are handled smoothly while maintaining brand standards and accuracy in all reservation systems.

Qualifications

• Proven experience in reservations or reception within the hospitality industry.
• Excellent communication skills and a client-focused approach to handling bookings, guest queries, and VIP requests.
• Proficiency in reservations systems (ideally Accor / Opera or similar).
• Strong organisational and multitasking skills, able to balance high call volumes with guest requests.
• Flexibility to work a variety of shifts, including weekends and holidays, to meet the needs of the business.

Responsibilities

• Assist with the day-to-day management of accommodation, spa, and F&B reservations.
• Maintain accuracy, attention to detail, and brand standards, while helping to optimise occupancy and guest experience.
• Collaborate with sales, marketing, and front office teams to coordinate promotional offers, group bookings, and VIP requests.
• Develop confidence and proficiency in using all reservation systems for enquiries, bookings, amendments, cancellations and special requests.
• Engage with guests over the phone, via email, and through other channels, delivering friendly, professional service.

Skills

Reservations experience

Communication skills

Reservations systems

Organization

Flexibility

Guest service

Tools

Accor/Opera reservations system

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

A structured development plan tailored to support personal growth with clear objectives and targets.

Opportunity to access Accor and RBH training platforms.

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love?

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF RESERVATIONS COORDINATOR AT OUR HOTEL

As part of the reservations team, you play an important role in creating a warm and positive first impression for every guest, even before they arrive at the hotel. By using emotional intelligence and a guest-focused approach, you help to naturally support both service excellence and revenue opportunities.

You will assist with the day-to-day management of accommodation, spa, and food and beverage reservations, maintaining a strong focus on accuracy, attention to detail, and brand standards, while helping to optimise occupancy and enhance the guest experience during each interaction.

Working collaboratively with the sales, marketing, and front office teams, you will help ensure that promotional offers, group bookings, and VIP requests are coordinated smoothly to provide a seamless journey for our guests.

You will also develop confidence and proficiency in using all reservation systems to ensure enquiries, bookings, amendments, cancellations, and special requests are handled efficiently and accurately.

Engaging with guests over the phone, via email, and through other communication channels, you will deliver a friendly, professional, and helpful service at all times.

WHAT WE NEED FROM YOU

• Proven experience in reservations or reception within the hospitality industry.
• Excellent communication skills and a client-focused approach to handling bookings, guest queries, and VIP requests
• Proficiency in reservations systems (ideally Accor / Opera or similar)
• Strong organisational and multitasking skills, able to balance high call volumes with guest requests
• Flexibility to work a variety of shifts, including weekends and holidays, to meet the needs of the business
• A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail]

Compensation: To be discussed