Front Office Manager

Allscreens Nationwide Ltd; Glasgow; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Discounted room rates for you and your

Birthday leave

Course Sponsorship

Refer a Friend scheme (earn £250 for 5

Flexible working

Wagestream – pay when you want

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest service. You will handle check-in/out, billing, and guest inquiries while mentoring staff to maintain high standards.

The role requires 1–2 years in a supervisory front desk role within hospitality, strong communication, and budgeting awareness. Evening/weekend availability and a guest-first mindset are essential.

Qualifications

• 1-2 years front desk supervisory/management experience in hospitality.
• Excellent communication and interpersonal skills with guest focus.
• Strong organisational and multitasking abilities in a fast-paced hotel environment.

Responsibilities

• Lead front office team to deliver outstanding guest service and welcome guests.
• Address guest needs promptly and professionally to build loyalty.
• Oversee check-in/out, room assignments, and billing with focus on efficiency.
• Recruit, train and mentor front desk staff to uphold service standards.
• Act as primary contact for guest concerns and coordinate with other departments to ensure smooth operations.
• Manage front office budgets, expenses, and cash handling; participate in forecasting.
• Maintain occupancy, rates, and guest profiles; prepare regular reports for senior management.
• Motivate team to upsell rooms and services; collaborate with sales on packages and local partnerships.
• Ensure front desk operations comply with safety standards and emergency procedures.

Skills

Leadership

Customer service

Communication

Organizational skills

Budgeting

Tools

Opera PMS

Job description

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT

OUR HOTEL

What you'll be doing..

• Lead the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed
• Address guest needs promptly and professionally, building lasting impressions and guest loyalty
• Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards
• Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently
• Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction
• Manage front office budgets, control expenses, and participate in financial forecasting, overseeing cash handling and monitoring accounts receivable for accuracy and compliance
• Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management
• Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships
• Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members

What We Need from You:

• A minimum of 1-2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting
• Proven record of effectively leading a team, building positive dynamics, and coaching for performance
• Exceptional communication and interpersonal skills, with a passion for delivering high-quality guest service and resolving issues professionally
• Strong organizational abilities to manage daily operations and administrative tasks efficiently
• Familiarity with budgeting, forecasting, and financial reporting, along with knowledge of cash handling, accounts receivable, and basic accounting principles
• Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite
• Resourceful, solution-oriented, and comfortable making decisions under pressure
• Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.