Reservations Manager

Accor Hotels; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel chain seeks a Reservations Manager for their airport hotel in Crawley. The role involves managing bookings, coordinating with various teams, and ensuring excellent customer service. Ideal candidates will have hotel reservations experience, strong communication skills, and a positive attitude. Join Accor Hotels to begin your exciting career journey!

Qualifications

• Experience in hotel reservations or front office preferred.
• Comfortable with booking systems and juggling priorities.
• Accor systems experience will be a plus.

Responsibilities

• Manage room reservations and group bookings.
• Work closely with front desk, sales, food & beverage, and housekeeping teams.
• Ensure top-notch service for guests.

Skills

Communication

Customer-first mindset

Organisational skills

Booking systems knowledge

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We're Hiring: Reservations Manager - Airport Hotel ️

Are you a people person with a knack for organisation? We’re looking for a Reservations Manager to join our busy airport hotel team! You'll be the friendly face (and voice) behind our bookings - making sure guests have a smooth and welcoming experience from the moment they call or click.

What you'll do:

• Manage room reservations and group bookings

• Work closely with the front desk, sales, food & beverage and housekeeping teams

• Keep systems up-to-date and running smoothly

• Help guests with special requests and ensure top-notch service

What we're looking for:

• Great communication skills and a customer-first mindset

• Experience in hotel reservations or front office (preferred)

• Comfortable with booking systems and juggling priorities

• Accor systems experience will be a plus

• A positive, can-do attitude

Sound like your kind of role? Drop us your CV—we’d love to chat!

Qualifications

Hotel Reservations & Reception Experience Required

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.