Reservations Manager

The Warwickshire County Cricket Club Limited; Birmingham; Presencial; GBP 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free on-site parking

Enhanced pension contributions

Private healthcare

Christmas shutdown

Wellness week

Descripción de la vacante

The Warwickshire County Cricket Club Limited at Edgbaston Stadium is seeking a hands-on Reservations Manager to lead our hotel reservations function, maximise revenue and ensure an outstanding guest journey.

You will own reactive sales performance, optimise bedroom revenue, manage room inventory and pricing across channels, and collaborate with the Head of Sales & Revenue and Radisson teams to forecast, shape our commercial strategy and deliver KPI targets.

Formación

• Experience leading a hotel reservations function.
• Proven track record of delivering commercial KPIs.
• Strong understanding of occupancy, ADR, RevPAR, inventory management and distribution channels.

Responsabilidades

• Lead Reservations Co-ordinator(s) and team.
• Manage room inventory, pricing and distribution across channels.
• Drive enquiry conversion and revenue growth.
• Use booking trends and performance data to forecast and shape strategy.
• Collaborate with Head of Sales & Revenue and Radisson support teams.
• Deliver on commercial KPIs and customer excellence.

Conocimientos

Revenue management

Hotel reservations

Leadership

Forecasting

Channel distribution

Customer service

Data analysis

Descripción del empleo

Turn bookings into business. Lead our reservations team and drive commercial success at Edgbaston Stadium.

Are you a commercially minded hotel reservations professional who thrives on maximising revenue, delivering exceptional guest experiences and leading from the front? We're looking for a hands-on Reservations Manager to lead our hotel reservations function at Edgbaston Stadium.

You'll take ownership of reactive sales performance, driving enquiry conversion, optimising bedroom revenue and managing room inventory, pricing and distribution across our channels. Working closely with our Head of Sales & Revenue and Radisson support teams, you'll use booking trends, competitor insights and performance data to identify opportunities, support forecasting and help shape our hotel's commercial strategy.

You'll bring proven experience leading a hotel reservations or comparable accommodation sales function, with a strong track record of delivering commercial KPIs and a sound understanding of occupancy, ADR, RevPAR, inventory management and distribution channels.

Confident using hotel reservation and revenue management systems, you'll combine excellent attention to detail with strong leadership, communication and problem-solving skills. You'll coach and develop our Reservations Co-ordinator(s), build effective relationships across Hotel Operations, Reception and our wider commercial teams, and champion our PRIDE values of Passion, Respect, Innovation, Diversity and Excellence.

If you're proactive, organised and passionate about turning enquiries into revenue while delivering an outstanding guest journey, we'd love to hear from you!

For further information about the role, including detailed responsibilities and requirements, please refer to the Job Description available here.

Why Join Us

Joining us means becoming part of a dedicated cricket community where enthusiasm, teamwork, and a shared drive for success are at the core of what we do.

We offer more than just a career; we offer an experience:

• Engaging Environment: Immerse yourself in the exciting world of cricket, surrounded by individuals who are dedicated to the sport.
• Cutting-Edge Facilities: Work at Edgbaston Stadium, a world-class facility that hosts some of the most thrilling cricket and live events.
• Exciting Benefits: Enjoy perks like free on-site parking, enhanced pension contributions, private healthcare, Christmas shut down, wellness week, and more!
• Career Development: Grow your career with development opportunities and the chance to make your mark in the cricket industry.
• Team Spirit: Join a team that celebrates success, supports one another, and makes a real impact.

Right to Work in the UK Statement

All applicants must have the legal right to work in the UK. Unfortunately, Warwickshire Cricket are unable to sponsor work visas. Therefore, please do not apply if you do not have the right to work in the UK. Before employment commences, successful candidates will be required to provide evidence of their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

Disability Confident Committed

Warwickshire Cricket are proud to be a Disability Confident committed employer, dedicated to ensuring a fair and accessible hiring process for all applicants. As part of this commitment, we guarantee that any disabled applicant who meets the essential criteria for a vacancy will be offered an interview.

Equal Opportunities in Employment Policy Statement

We will ensure that all existing and potential employees receive equal consideration, and are committed to the elimination of unlawful or unfair discrimination on the grounds of gender, race, disability, ethnic and national origin, nationality, sexuality, marital status, responsibility for dependants, religion, trade union activity and age.

It is the intention of Warwickshire Cricket that its work force, at all levels, should reflect the composition of the City's population. To achieve this Warwickshire Cricket will take active and positive steps to eliminate discrimination, reduce the effects of past discrimination and to promote equality in employment. Please note that any personal data, including Equality, Diversity, and Inclusion (EDI) information, will be anonymised and not reviewed during the shortlisting process, ensuring a fair and unbiased selection.

Safeguarding Statement

Warwickshire Cricket is proud to be at the forefront of safeguarding in cricket. Our commitment extends beyond the cricket field, emphasising the importance of fostering an atmosphere of trust, respect, and protection. Through continuous training, awareness programmes, and the implementation of best practices, we strive to create an environment where everyone feels safe, valued, and empowered. We understand the responsibility that comes with engaging with children, young people, and vulnerable adults, and we remain vigilant in upholding the highest standards of safeguarding in all facets of our operations. As such, roles involving any type of Regulated Activity or any interaction with children, young people or vulnerable adults are subjected to a safer recruitment process: ECB DBS clearance is mandatory before taking up the role.

Safer Recruitment Statement

Warwickshire Cricket are firmly committed to creating a safe and inclusive environment for children and adults to enjoy the game. It is essential that Safer Recruitment practices are followed to ensure all staff and volunteers are suitable for their role, appropriately vetted and supported by the club.