Reservations & Financial Clearance Specialist

Bupa; Staines-upon-Thames; In loco; GBP 27.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual leave

Pension

Life assurance

Referral scheme

Staff restaurant

Travel loan

Private healthcare

Bicycle loan

Discounts

Employee assistance

Descrizione del lavoro

New Victoria Hospital, Kingston upon Thames, part of Bupa, invites applications for a Reservations Officer. This full-time role (37.5 hours weekly) focuses on ensuring inpatient and day-case admissions are financially cleared, handling pre-authorisation, and coordinating with insurers, patients and hospital teams to secure timely admissions.

You will manage authorisation numbers, verify coverage for planned procedures, contact patients about outstanding balances, and uphold hospital policies

Competenze

• Knowledge of Microsoft Office
• IT literacy
• Administrative skills and competences
• Excellent communication skills, verbal and written
• Excellent organisational skills
• Ability to use own initiative
• Good interpersonal skills, for effective working relationships throughout the Hospital
• Ability to prioritise work
• Ability to work as part of a team
• Have a flexible and adaptable approach to working patterns

Mansioni

• Obtain pre-authorisation for all insured inpatient and day-case treatment before admission, using Providers Online (POL), insurer portals, telephone calls and secure email correspondence.
• Confirm that insurer approval matches the planned procedure, consultant, admission date, expected length of stay and any relevant exclusions, excesses or shortfalls.
• Record authorisation numbers, approved treatment, agreed length of stay and supporting correspondence accurately in the hospital system.
• Check authorisation status before admission and promptly resolve missing, incomplete, declined or restricted approvals with the insurer, patient, consultant or medical secretary.
• Escalate unresolved financial-clearance risks in sufficient time to avoid preventable delays or unapproved treatment.
• Use Bupa Providers Online (POL) to request, receive, review and update treatment authorisations.
• Confirm the agreed self-pay package or estimate and ensure the required payment has been received and allocated before admission.
• Contact patients courteously regarding outstanding balances, payment requirements and financial documentation.
• Do not confirm financial clearance until payment is verified; elevate exceptions in line with hospital policy.
• Receive and manage all requests for an extended length of stay for insured and self-pay patients while they are in hospital.
• Where an insurer declines or limits an extension, elevate immediately and ensure the patient is informed of any potential personal liability through the appropriate process.
• Process reservations accurately and confirm that patient demographics, consultant instructions, procedure details and admission information are complete.
• Conduct pre-admission checks and courtesy calls to confirm registration, financial clearance and any outstanding requirements.
• Liaise professionally with patients, relatives, consultants, medical secretaries, insurers, wards, theatres, pre-operative assessment and finance colleagues
• Adhere to Hospital policies and procedures and relevant legislation including the requirements of any professional bodies
• Understand and incorporate the organisational values into daily working practice: Compassionate, Exceptional, Ethical, Evolving
• Attend mandatory training as identified by the Hospital
• Develop own knowledge, skills and experience through supervision practice and educational opportunities within the spirit of lifelong learning
• Work as part of a team and collaborate with colleagues
• Ensure good communication links are established with all other departments within the hospital
• Maintain a high level of security awareness

Conoscenze

Knowledge of Microsoft Office

IT Literacy

Administrative skills

Excellent communication

Excellent organisational skills

Ability to use own initiative

Interpersonal skills

Prioritise work

Teamwork

Flexible working patterns

Strumenti

Meditech

Descrizione del lavoro

New Victoria Hospital, Kingston upon Thames, part of Bupa, invites applications for a Reservations Officer. This full-time role (37.5 hours weekly) focuses on ensuring inpatient and day-case admissions are financially cleared, handling pre-authorisation, and coordinating with insurers, patients and hospital teams to secure timely admissions.

You will manage authorisation numbers, verify coverage for planned procedures, contact patients about outstanding balances, and uphold hospital policies