Admissions & Financial Clearance Specialist

Bupa; Glasgow; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Annual leave 21 days + service

In-house training

Company pension

Life assurance

Employee Referral Scheme

Subsidised staff restaurant

Interest free travel loan

Private healthcare

Bicycle Loan Scheme

Retailer discounts

Employee Assistance Programme

Job summary

New Victoria Hospital in London is seeking a Reservations Officer to ensure a seamless admissions journey for inpatient and day‑case patients. You will manage pre‑authorisations, verify insurer coverage, and coordinate with clinicians and finance to protect revenue while delivering excellent patient care.

This permanent, full‑time role involves pre‑admission checks, advance payments, and clear communication with patients and insurers. Hours are 8am–8pm, Monday to Sunday, 37.5 hours per week.

Qualifications

• Knowledge of Microsoft Office
• IT literacy and administrative skills
• Excellent verbal and written communication
• Excellent organisational skills and ability to prioritise
• Good interpersonal skills for cross‑team collaboration
• Ability to use own initiative and work flexibly
• Team player with a collaborative approach
• Desirable: Meditech or equivalent systems
• Desirable: Hospital or GP surgery administration experience

Responsibilities

• Obtain pre-authorisation for insured inpatient and day‑case treatment and verify cover before admission.
• Record authorisation numbers and ensure calculations align with planned procedures and lengths of stay.
• Ensure self‑pay balances are received in advance and communicate payment expectations clearly.
• Provide timely updates to patients, consultants, insurers and hospital teams throughout admission.
• Manage extended length of stay requests, securing insurer approval or arranging self‑pay funds as needed.
• Use POL to request, receive, review and update authorisations and ensure smooth admission flow.
• Confirm self‑pay packages and ensure payment is allocated before admission.
• Contact patients regarding outstanding balances and required documents.
• Carry out pre‑admission checks and courtesy calls for registration and financial clearance.

Skills

Microsoft Office

IT Literacy

Administrative skills

Excellent communication

Excellent organisational skills

Initiative

Interpersonal skills

Prioritisation

Teamwork

Flexibility

Meditech (Desirable)

Hospital administration (Desirable)

Job description

New Victoria Hospital in London is seeking a Reservations Officer to ensure a seamless admissions journey for inpatient and day‑case patients. You will manage pre‑authorisations, verify insurer coverage, and coordinate with clinicians and finance to protect revenue while delivering excellent patient care.

This permanent, full‑time role involves pre‑admission checks, advance payments, and clear communication with patients and insurers. Hours are 8am–8pm, Monday to Sunday, 37.5 hours per week.