Reservations Officer

BUPA Care Homes (CFCHomes); Royal Borough of Kingston upon Thames; In loco; CAD 51.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

Range of benefits

Bupa group affiliation

Descrizione del lavoro

New Victoria Hospital in Kingston upon Thames is hiring a Reservations Officer on a permanent, full‑time basis (37.5 hours per week). Shifts include Monday to Sunday, between 8am and 8pm. Salary: £30,500 per year.

You will ensure inpatient and day‑case admissions are financially cleared before treatment, obtain insurer authorisation, confirm coverage, and secure payment in advance for self‑pay patients. This role supports trusted patient care as part of the Bupa group.

Competenze

• Knowledge of Microsoft Office.
• IT literacy and administrative competencies.
• Excellent communication skills, verbal and written.
• Strong organisational skills and ability to prioritise work.

Mansioni

• Obtain pre-authorisation for all insured inpatient and day‑case treatment before admission, using POL, insurer portals, calls and secure email.
• Confirm insurer approval matches planned procedure, admission date and expected length of stay.
• Record authorisation numbers and treatment details in the hospital system accurately.
• Check authorisation status before admission and resolve missing or restricted approvals with insurer/patient/secretary.

Conoscenze

MS Office

IT literacy

Administrative skills

Communication (verbal & written)

Organisational skills

Initiative

Interpersonal skills

Prioritisation

Teamwork

Flexibility

Strumenti

Meditech

Descrizione del lavoro

Reservations Officer

New Victoria Hospital, Kingston upon Thames (KT2 7EG)

Permanent

Full Time: 37.5 hours a week

Monday to Sunday

Hours of work are between 8am and 8pm

Salary: £30,500 a year

We Make Health Happen

At New Victoria Hospital, we are committed to delivering exceptional patient care and creating a welcoming experience for every individual who walks through our doors. As part of Bupa, you'll be joining a team that is passionate about making health happen by putting patients at the heart of everything we do.

How You’ll Help Us Make Health Happen

The Reservations Officer is responsible for ensuring that inpatient and day-case admissions are financially cleared before treatment. You will obtain and verify insurer authorisation, confirm that the planned treatment and expected length of stay are covered, and ensure that self-pay patients have paid the required amount in advance.

Key Responsibilities

• Obtain pre-authorisation for all insured inpatient and day‑case treatment before admission, using Providers Online (POL), insurer portals, telephone calls and secure email correspondence.
• Confirm that insurer approval matches the planned procedure, consultant, admission date, expected length of stay and any relevant exclusions, excesses or shortfalls.
• Record authorisation numbers, approved treatment, agreed length of stay and supporting correspondence accurately in the hospital system.
• Check authorisation status before admission and promptly resolve missing, incomplete, declined or restricted approvals with the insurer, patient, consultant or medical secretary.
• Escalate unresolved financial‑clearance risks in sufficient time to avoid preventable delays or unapproved treatment.
• Use Bupa Providers Online (POL) to request, receive, review and update treatment authorisations.
• Confirm the agreed self‑pay package or estimate and ensure the required payment has been received and allocated before admission.
• Contact patients courteously regarding outstanding balances, payment requirements and financial documentation.
• Do not confirm financial clearance until payment is verified; elevate exceptions in line with hospital policy.
• Receive and manage all requests for an extended length of stay for insured and self‑pay patients while they are in hospital.
• Where an insurer declines or limits an extension, elevate immediately and ensure the patient is informed of any potential personal liability through the appropriate process.
• Process reservations accurately and confirm that patient demographics, consultant instructions, procedure details and admission information are complete.
• Conduct pre‑admission checks and courtesy calls to confirm registration, financial clearance and any outstanding requirements.
• Liaise professionally with patients, relatives, consultants, medical secretaries, insurers, wards, theatres, pre‑operative assessment and finance colleagues
• Adhere to Hospital policies and procedures and relevant legislation including the requirements of any professional bodies
• Understand and incorporate the organisational values into daily working practice:
  • Compassionate
  • Exceptional
  • Ethical
  • Evolving
• Attend mandatory training as identified by the Hospital
• Develop own knowledge, skills and experience through supervision practice and educational opportunities within the spirit of lifelong learning
• Work as part of a team and collaborate with colleagues
• Ensure good communication links are established with all other departments within the hospital
• Maintain a high level of security awareness

Key Skills / Qualifications

Essential

• Knowledge of Microsoft Office
• IT Literacy skills
• Administrative skills and competences
• Excellent communication skills, verbal and written
• Excellent organisational skills
• Ability to use own initiative
• Good interpersonal skills, for effective working relationships throughout the Hospital
• Ability to prioritise work
• Ability to work as part of a team
• Have a flexible and adaptable approach to working patterns

Desirable

• Meditech or equivalent
• Administration in a hospital or GP surgery

Benefits

At New Victoria Hospital, we want to reward our staff for the amazing job that they do.

As part of the team, you will have access to a range of benefits for your work and home li