Reservations & Customer Care Specialist

Europcar Mobility Group; Leicester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

6 weeks holiday (and increasing)

Free on-site car parking

Pension and life insurance

Enhanced Maternity and Adoption Leave

Discounted car hire rates

EE mobile discounts

Accor hotel discounts

Cycle2Work

Free annual eye tests

BUPA confidential/legal support

Job summary

Europcar Mobility Group in Leicester is seeking a Customer Care Agent to manage reservations, rentals and post-rental support. You will handle inquiries from consumer and corporate customers, using multiple systems and channels to ensure a high level of service throughout the rental journey.

The role requires excellent administrative skills, IT proficiency with Microsoft/Google tools, and a customer-centric approach. Working hours are 40 per week, with a schedule Monday to Saturday.

Qualifications

• Excellent administrative skills and attention to detail.
• Strong IT skills including Microsoft and Google packages.
• Customer-centric approach and strong communication.

Responsibilities

• Handle inbound and outbound enquiries from consumer and corporate customers.
• Place reservations via phone or email using multiple applications.
• Provide post-rental support and handle proactive complaint management.
• Offer technical support as needed and liaise with Europcar branches to ensure smooth service.

Job description

Europcar Mobility Group in Leicester is seeking a Customer Care Agent to manage reservations, rentals and post-rental support. You will handle inquiries from consumer and corporate customers, using multiple systems and channels to ensure a high level of service throughout the rental journey.

The role requires excellent administrative skills, IT proficiency with Microsoft/Google tools, and a customer-centric approach. Working hours are 40 per week, with a schedule Monday to Saturday.