Reservations Coordinator

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Accor Hotels recherche un Chargé de réservations pour rejoindre son équipe dynamique à Londres. Ce poste implique le soutien à l'équipe de ventes, la gestion des réservations et l'assurance de normes de qualité rigoureuses. Les candidats doivent avoir au moins un an d'expérience et être capables de travailler efficacement dans un environnement diversifié. Rejoignez-nous pour une carrière enrichissante avec des opportunités de croissance.

Benefits

Congé d'anniversaire

Tarifs réduits sur les hôtels Accor

Repas fournis

Qualifications

• Minimum d'1 an d'expérience en ventes de réservations.
• Connaissance des systèmes de réservations est nécessaire.
• Capacité à travailler dans un environnement multiculturel.

Responsibilities

• Assurer le soutien à l'équipe de réservations et opérations.
• Gérer les listes de chambres et réservations d'entreprise.
• Maintenir des indicateurs de performance clés dans l'expérience client.

Skills

Communication

Attention aux détails

Travail en équipe

Compréhension des environnements

Tools

PMS

CRS

RESAWeb

Job description

Company Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Job Description

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
• Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
• Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
• Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.
• Manage rooming lists, corporate bookings, and crew blocks as required.

Qualifications

Qualifications:

• Minimum of 1 year of relevant experience in the reservations sales
• Strong working knowledge of CRS, PMS, RESAWeb or distribution systems
• Details Orientated
• External and internal environment understanding
• Ability to work effectively and contribute in a team
• Great communication, presentation and influencing skills
• Customer/Commercial focus
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Self-motivated and energetic

Additional Information

Job Highlights

• Birthday Leave
• Discounted Room Rates across ACCOR Properties
• Duty Meals