Reservations Consultant

Olympicholidays Hyperion; Greater London; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Uncapped commission

Job summary

Olympic Holidays in the UK is seeking motivated Reservations Consultants to join our team. You will take calls from the public and travel agents, assemble bespoke package holidays including flights, accommodation and transfers, and manage enquiries from quote to booking using our in-house ivector system.

We expect strong customer service, clear communication and the ability to work in a busy travel office. Salary is discussed at interview with an uncapped commission structure in a UK office.

Qualifications

• Excellent customer service and communication skills.
• Ability to manage multiple tasks and prioritize under pressure.
• Experience in travel bookings or reservations is a plus.
• Proficient with MS Office and basic computer literacy.

Responsibilities

• Build package holidays from quote to booking, including flights, accommodation and transfers.
• Serve both direct customers and travel agents.
• Liaise with external suppliers for inventory and special requests.
• Provide exceptional customer service on calls and emails in a confident and professional manner.
• Assist other departments when required.
• Possibly specialise in Weddings or Group Travel based on aptitude.

Skills

Customer service

Communication

Time management

Multitasking

Negotiation

MS Office

Team player

Tools

Ivector system

Job description

Olympic Holidays is the award winning leading independent tour operator and has been established for over 60 years. We are known for being a specialist operator providing holidays to Greece and its islands, Cyprus, Canary Islands, Mainland Spain & Majorca, Malta & Gozo, Portugal, Madeira, Albania, Croatia, Turkey, Egypt, Gambia and Goa. We pride ourselves on our commitment to quality, service and value.

Reservations Consultant

Accountable to Managing Director

Job Purpose

We are looking for a looking for bubbly highly motivated and ambitious individuals to join the Olympic Family. You will be taking calls from the public and travel agents, selling holidays to beautiful parts of the world.

Duties and Responsibilities

• You will be responsible for building package holidays from quote to booking stage (including flights, accommodation, transfers) including bespoke island-hopping itineraries using our in-house reservations system (ivector). Servicing both direct customers and travel agents.
• Ensuring the correct business rules are applied according to the type of booking.
• Liaise with external suppliers for additional inventory / special requests.
• Have exceptional customer service when answering telephone calls and email enquiries, with a confident and professional manner.
• Completion of related administration work related to bookings ensuring all information is passed to the relevant departments and suppliers.
• Excellent time management and multitasking skills to manage inbound calls, emails and chasing quotes.
• Dependent upon aptitude, possibility of specialising in various reservations fields, i.e. Weddings, Group Travel etc.
• Occasionally assisting other departments when required.
• This list is not exhaustive,

Core Competencies

• Excellent judgement and decision-making skills.
• Knowledge of overseas geographical regions.
• Ability to influence, inspire and lead to achieve objectives.
• Creativity and imagination.
• Excellent communication skills, with the ability to express a message clearly and persuasively.
• Strong team player.
• Ability developing strong working relationships and gain trust and respect throughout the company.
• Consistently delivers against targets
• Ability to negotiate and manage relationships
• Positive approach and attitude
• Proven ability of use of initiative
• Good knowledge of computers and MS Office

Hours of Work

37.5-hour week, but flexibility to work evenings, weekends and Bank holidays required (time off in lieu as appropriate).

• Salary to be discussed at interview, based in UK office
• Uncapped commission