Customer Service Associate - View details

Transun; Oxford; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Competitive salary dependent upon experience

Opportunity for international travel

Participation in company pension scheme

Generous annual leave allowance

Job summary

A leading travel company in Oxford is looking for a Reservations and Customer Service Associate to enhance customer experience from inquiry to return home. The role involves handling sales inquiries, managing customer service issues, and processing travel bookings. Candidates should possess a good telephone manner, a love for travel, and the ability to multi-task. In addition to a competitive salary, the position offers opportunities for international travel, a company pension scheme, and generous annual leave.

Qualifications

• Must have a good telephone manner.
• Willing to share a love of travel in a customer-facing role.
• Ability to multi-task effectively.

Responsibilities

• Handle sales enquiries by telephone.
• Deal with customer service matters and ensure prompt aftercare.
• Administer reservations and process bookings.

Skills

Good telephone manner

Ability to multi-task

Job description

We are currently recruiting for a Reservations and Customer Service Associate to join our office in Oxford. Our focus is on delivering a high quality service – from the moment our clients make an enquiry to the moment they return home from their holiday.

Responsibilities

• Handling sales enquiries by telephone.
• Dealing with customer service matters, and ensuring prompt aftercare.
• Reservations administration.
• Processing bookings from travel agents.
• Maintaining relationships with key trade partners.

Requirements

• Have a good telephone manner.
• Be willing to share a love of travel in a customer‑facing role.
• Have the ability to multi‑task.
• Lead by example and be able to work under own initiative.

What we Offer

• Competitive salary dependent upon experience.
• Opportunity for international travel to experience our holidays.
• Participation in company pension scheme.
• Generous annual leave allowance.