Reservations Assistant - Fixed Term Contract

JKS Restaurants Ltd.; Greater London; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

50% off dining across JKS Restaurants

Wagestream – access pay earlier

Employee Assistance Program

Financial Advice

Job summary

Berenjak is seeking a friendly and personable Reservations Assistant to join for a 3-month fixed-term contract. You will handle daily communications with guests, manage reservations (SevenRooms), and support the Operations Team to maximise revenue across the group.

The role requires prior Reservations experience, a proactive attitude, and a passion for delivering excellent guest experiences in a hospitality setting.

Qualifications

• Previous experience as a Reservations Assistant.
• Proactive and personable with guest-facing experience.
• Willingness to learn and develop in hospitality.

Responsibilities

• Manage daily guest reservations via email and VIP lines.
• Coordinate events and communicate details via function sheets.
• Provide administrative support to Operations Team.
• Collaborate with site teams to ensure smooth events and private hires.
• Achieve KPIs such as response time, conversion, and revenue.

Skills

People skills

Hospitality passion

Reservation management

SevenRooms knowledge

Tools

SevenRooms

Job description

Berenjak - Reservations Assistant - Fixed Term Contract

Reservations Assistant - Fixed Term Contract - Berenjak

Salary - £17 per hour

Schedule - Full Time

Experience - Previous experience as a Reservations Assistant

Berenjak are seeking a Reservations Assistant to join their team for a 3 month fixed term contract. The successful candidate will be friendly, personable and passionate about delivering excellent guest experiences, with a keen interest in hospitality and a willingness to learn. This is a fantastic opportunity for someone looking to start or develop their career within an award-winning, critically acclaimed restaurant group.

The Restaurant

Awarded a Michelin Bib Gourmand across two locations, Berenjak is an exciting group of Persian restaurants with four locations in the UK (Soho, Borough Market, Berenjak Mayfair, Soho Farmhouse) eight internationally across the UAE, Qatar, Saudi Arabia and the USA. The menu reinterprets the classic hole in the wall eateries lining the streets of Tehran, whilst the service style focuses on genuine, warm hospitality and memorable guest experiences. Our teams are passionate, enthusiastic and dedicated to delivering outstanding hospitality.

The Position

The successful candidate will be a proactive, personable self-starter, committed to providing excellent guest relations and maximising revenue across the group.

Duties Include:

• Daily email communication with guests via the restaurant’s inboxes and the VIP reservation line.
• Strong working knowledge of Sevenrooms to ensure best reservation management and optimisation.
• Providing administrative assistance to the Operations Team.
• Co-ordinate the event planning process, gather final details and communicate these through function sheets.
• Assisting the site teams with guest facing email communication and drafting proposals.
• Achieve agreed KPIs including response time, conversion and revenue.
• Take a pro-active approach to problem solving and challenges and work in a fast-paced environment.
• Assist with other activations where necessary, such as corporate gifting, merchandise sales, charity events, etc.
• Work closely with the operations and onsite teams to ensure the smooth running of events and private hires.

Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:

• We’re closed on Sundays – that’s always a set day off!
• 50% off dining across JKS Restaurants
• 3 month celebration meal
• Trade price wine from our suppliers
• Wagestream – stream your pay earlier
• Company Donations for your involvement with Charities
• Employee Assistance Program
• Access to Financial Advice
• WSET wine and spirits courses
• A personalised learning & development plan to develop your skills and knowledge
• Career progression with a fast-growing, critically acclaimed restaurant group.
• Employee referral scheme – paying up to £600 per referral
• Team parties & long service awards
• Wedding gift & new born care package
• Access to 24/7 GP for you and your family
• Discounted Gym Membership

The Group

JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 8 Michelin stars, 6 Michelin Bib Gourmands, a restaurant ranked among the World’s 100 Best Restaurants, a spot in the Sunday Times Best 100 Places to Work 2025 and one of codes happiest places to work 2025.

The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Ambassadors Clubhouse, Kitchen Table, Sabor, and Legado, along with cult favourites Hoppers, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar and Bibi,

JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.