Reservations and Sales Office Manager

Bespoke Hotels; West of England; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Staff discounts

Service charge

Training & progression

Uniform

Gym membership

Employee of the Month

Job summary

Hotel Gotham Bristol is launching a new Reservations & Sales Office Manager role to lead our boutique reservations team and drive bedroom and event sales from enquiry through to booking and handover.

You will align with Front Office, F&B and Operations to deliver exceptional guest experiences and maximise revenue, while coaching the team to sustain Gotham’s high standards and guest-centric culture.

Qualifications

• Experience leading a Reservations & Sales team in hospitality.
• Proven track record in driving bedroom revenue and event sales.
• Excellent communication and guest service skills.
• Ability to coordinate with Front Office, F&B and Operations.

Responsibilities

• Lead the Reservations & Sales Office with high standards of service and commercial performance
• Drive bedroom revenue and occupancy through proactive sales and upselling
• Manage full event sales journey from inquiry to handover
• Maximise group and event opportunities across bedrooms, F&B, private hire
• Ensure accurate reservations, rates, availability and booking data
• Build relationships with guests, clients and event organisers for repeat business
• Coordinate with Front Office, F&B and Operations for seamless requirements
• Align sales objectives with Revenue and Business Development managers
• Provide thorough handovers to operations ahead of arrivals and events
• Monitor revenue, conversion, room nights, average rate and event performance
• Identify packages and experiences to enhance revenue and guest experience
• Coach and motivate reservations team with accountability and service excellence
• Aim for highest guest satisfaction and lasting partnerships
• Champion Gotham brand across guest interactions

Skills

Team leadership

Communication

Sales & upselling

Guest/customer service

Job description

Hotel Gotham first turned heads in Manchester, earning the title of "Europe's sexiest hotel". Following a show-stopping opening in Newcastle, the curtain now rises on the next act of the Gotham story - and this time, Bristol takes centre stage.

The iconic Grade II listed Guildhall is being thoughtfully transformed into Bristol's first luxury five star lifestyle hotel. Rich in history and architectural grandeur, expect breathtaking Gothic windows, magnificent stained glass and original period features around every corner. It's a setting worthy of Gotham.

Hotel Gotham is more than just a hotel – it’s a way of life. A vibe. A 5-star, theatrical, vibrant, stylish, dramatic experience – for guests and colleagues.

As Reservations & Sales Office Manager, you'll play a pivotal role in the pre-opening and launch of our breathtaking hotel. You will lead our Reservations & Sales Office, driving bedroom and event sales from initial enquiry through to booking, planning and operational handover, whilst ensuring every guest and client receives an exceptional experience from their very first interaction with Gotham.

Your Key Responsibilities Will Include

• Lead and manage the Reservations & Sales Office, ensuring consistently high standards of service, organisation and commercial performance
• Drive bedroom revenue and occupancy through proactive sales, upselling and effective management of enquiries and reservations
• Manage the full event sales journey, from initial enquiry and proposal through to conversion, planning and operational handover
• Maximise group and event opportunities across bedrooms, F&B, private hire and additional experiences
• Ensure all reservations, rates, availability, restrictions and booking information are accurate and commercially optimised
• Build strong relationships with guests, clients, corporate contacts and event organisers to encourage repeat and future business
• Work closely with Front Office, F&B and Operations to ensure all group, event, VIP and special occasion requirements are communicated and delivered seamlessly
• Aligning sales objective and targets with the Revenue manager and Business Development Manager.
• Ensure detailed and accurate handovers are provided to the operational teams ahead of all relevant arrivals and events
• Monitor and report on key commercial performance, including revenue, conversion, room nights, average rate and event performance
• Identify opportunities to develop packages, experiences and sales initiatives that enhance revenue and the guest experience
• Coach, develop and motivate the Reservations & Sales team, creating a culture of accountability, commercial awareness and exceptional guest service
• Achieve the highest level of customer satisfaction for both external and internal guests, building strong and lasting relationships with clients and partners
• Champion the Gotham way of life across every guest and client interaction

We're looking for passionate hospitality professionals ready to take centre stage and help bring the Gotham experience to life from day one. If you have exceptional communication skills, outstanding attention to detail and thrive as part of a high-performing team, we'd love to hear from you.

Why Join Hotel Gotham Bristol?

• Be part of the opening team at Bristol's first luxury five-star lifestyle hotel.
• Work in one of the city's most iconic historic buildings.
• Join a passionate, supportive and ambitious founding cast.
• Opportunities for training, career development and progression.
• Staff discounts
• Inclusion in service charge additional to salary
• Calendar of Team Social Events
• Unique monthly code for discounted stays at a number of Bespoke Hotels
• Discounted Gym Membership
• Years Service Recognition
• Uniform
• Employee of the Month