Housekeeping Manager

Burlington Hotel; West of England; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Staff discounts

Service charge

Gym membership

Uniform

Employee of the Month

Job summary

Hotel Gotham Bristol is seeking a Housekeeping Manager to lead the pre-opening team for our 75-bedroom luxury hotel. You’ll recruit, develop and inspire a high-performing housekeeping department and set the standards that define the Gotham guest experience from day one.

If you have exceptional communication, outstanding attention to detail and thrive in a fast-paced luxury environment, we’d love to hear from you.

Qualifications

• Exceptional communication skills are required.
• Outstanding attention to detail is essential.
• Thrives as part of a high-performing team.

Responsibilities

• Lead the housekeeping team to deliver spotless guest rooms and faultless public areas.
• Create a positive working culture and inspire attendants to uphold five-star standards.
• Manage department costs and stock within budget guidelines.
• Set SOPs, training and monitoring for bedrooms, spaces and outlets.
• Delegate tasks to maintain Gotham's luxury guest experience.

Skills

Communication

Attention to detail

Team leadership

Job description

Be Part of Bristol's First Luxury Five Star Lifestyle Hotel

Hotel Gotham first turned heads in Manchester, earning the title of "Europe's sexiest hotel". Following a show-stopping opening in Newcastle, the curtain now rises on the next act of the Gotham story - and this time, Bristol takes centre stage.

The iconic Grade II listed Guildhall is being thoughtfully transformed into Bristol's first luxury five star lifestyle hotel. Rich in history and architectural grandeur, expect breathtaking Gothic windows, magnificent stained glass and original period features around every corner. It's a setting worthy of Gotham.

Hotel Gotham is more than just a hotel – it’s a way of life. A vibe. A 5-star, theatrical, vibrant, stylish, dramatic experience – for guests and colleagues.

As our Housekeeping Manager,you'll play a pivotal role as a member of the senior management team during the pre-opening phase of our 75 bedroom breathtaking hotel.This is a unique opportunity to build and lead a passionate housekeeping team from the ground up, creating a culture of excellence that defines every guest's experience from the moment they arrive.

You'll be responsible for recruiting, developing and inspiring a high-performing housekeeping department, creating operational standards and training programmes that will set the benchmark for our five-star luxury hotel. From beautifully presented guest bedrooms and immaculate public areas to supporting throughout the entire property, you'll ensure every detail reflects the distinctive Gotham brand and creates an unforgettable guest experience from day one. The perfect candidate is a passionate individual who leads by example with perfection in every detail.

Your key responsibilities will include:

• Lead the housekeeping team to ensuring the guest experiences are spotless, with perfectly put together bedrooms and faultless public areas
• Creative a positive working culture within the housekeeping team, inspiring the attendants to continuously strive for impeccable housekeeping standards
• Manage all department costs and ensure expenses are kept in line with the budget guidelines, managing and controlling all housekeeping stock and orders
• Full responsibility and lead on the standards for all bedrooms, public spaces and food and beverage outlets through SOPs, training and regular checking and monitoring
• Effectively and fairly assign and delegate cleaning and maintenance tasks to ensure the venue is in keeping with its five-star standard and expectation
• Pro-actively identify opportunities to improve and enhance any processes or procedures
• Work closely with all department heads to ensure a seamless guest experience and journey
• Ensure all hotel standard operating procedures are adhered to and assist wherever possible
• Achieve the highest level possible of guest satisfaction within the housekeeping department but actively involved in all others and promote this within their team

We're looking for passionate hospitality professionals ready to take centre stage and help bring the Gotham experience to life from day one. If you have exceptional communication skills, outstanding attention to detail and thrive as part of a high-performing team, we'd love to hear from you.

Why Join Hotel Gotham Bristol?

• Be part of the opening team at Bristol's first luxury five-star lifestyle hotel.
• Work in one of the city's most iconic historic buildings.
• Join a passionate, supportive and ambitious founding cast.
• Opportunities for training, career development and progression.
• Staff discounts
• Inclusion in service charge additional to salary
• Calendar of Team Social Events
• Unique monthly code for discounted stays at a number of Bespoke Hotels
• Discounted Gym Membership
• Years Service Recognition
• Uniform
• Employee of the Month