Reservations and Sales Office Manager

Burlington Hotel; West of England; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Staff discounts

Service charge additional to salary

Training and career progression

Uniform

Employee of the Month

Discounted gym membership

Team social events

Discounted stays at Bespoke Hotels

Job summary

Hotel Gotham is launching in Bristol and seeks a Reservations & Sales Office Manager to lead the Reservations & Sales Office, driving bedroom and event sales from initial enquiry through to booking and handover.

You will play a pivotal role in pre-opening operations, ensuring exceptional guest service and seamless coordination with Front Office, F&B and Operations as part of Gotham’s opening team.

Responsibilities

• Lead and manage the Reservations & Sales Office, ensuring consistently high standards of service, organisation and commercial performance
• Drive bedroom revenue and occupancy through proactive sales, upselling and effective management of enquiries and reservations
• Manage the full event sales journey, from initial enquiry and proposal through to conversion, planning and operational handover
• Maximise group and event opportunities across bedrooms, F&B, private hire and additional experiences
• Ensure all reservations, rates, availability, restrictions and booking information are accurate and commercially optimised
• Build strong relationships with guests, clients, corporate contacts and event organisers to encourage repeat and future business
• Work closely with Front Office, F&B and Operations to ensure all group, event, VIP and special occasion requirements are communicated and delivered seamlessly
• Aligning sales objective and targets with the Revenue manager and Business Development Manager.
• Ensure detailed and accurate handovers are provided to the operational teams ahead of all relevant arrivals and events
• Monitor and report on key commercial performance, including revenue, conversion, room nights, average rate and event performance
• Identify opportunities to develop packages, experiences and sales initiatives that enhance revenue and the guest experience
• Coach, develop and motivate the Reservations & Sales team, creating a culture of accountability, commercial awareness and exceptional guest service
• Achieve the highest level of customer satisfaction for both external and internal guests, building strong and lasting relationships with clients and partners
• Champion the Gotham way of life across every guest and client interaction

Job description

Hotel Gotham first turned heads in Manchester, earning the title of \"Europe's sexiest hotel\". Following a show-stopping opening in Newcastle, the curtain now rises on the next act of the Gotham story - and this time, Bristol takes centre stage.

The iconic Grade II listed Guildhall is being thoughtfully transformed into Bristol's first luxury five star lifestyle hotel. Rich in history and architectural grandeur, expect breathtaking Gothic windows, magnificent stained glass and original period features around every corner. It's a setting worthy of Gotham.

Hotel Gotham is more than just a hotel – it’s a way of life. A vibe. A 5-star, theatrical, vibrant, stylish, dramatic experience – for guests and colleagues.

As Reservations & Sales Office Manager, you'll play a pivotal role in the pre-opening and launch of our breathtaking hotel. You will lead our Reservations & Sales Office, driving bedroom and event sales from initial enquiry through to booking, planning and operational handover, whilst ensuring every guest and client receives an exceptional experience from their very first interaction with Gotham.

Your key responsibilities will include:

• Lead and manage the Reservations & Sales Office, ensuring consistently high standards of service, organisation and commercial performance
• Drive bedroom revenue and occupancy through proactive sales, upselling and effective management of enquiries and reservations
• Manage the full event sales journey, from initial enquiry and proposal through to conversion, planning and operational handover
• Maximise group and event opportunities across bedrooms, F&B, private hire and additional experiences
• Ensure all reservations, rates, availability, restrictions and booking information are accurate and commercially optimised
• Build strong relationships with guests, clients, corporate contacts and event organisers to encourage repeat and future business
• Work closely with Front Office, F&B and Operations to ensure all group, event, VIP and special occasion requirements are communicated and delivered seamlessly
• Aligning sales objective and targets with the Revenue manager and Business Development Manager.
• Ensure detailed and accurate handovers are provided to the operational teams ahead of all relevant arrivals and events
• Monitor and report on key commercial performance, including revenue, conversion, room nights, average rate and event performance
• Identify opportunities to develop packages, experiences and sales initiatives that enhance revenue and the guest experience
• Coach, develop and motivate the Reservations & Sales team, creating a culture of accountability, commercial awareness and exceptional guest service
• Achieve the highest level of customer satisfaction for both external and internal guests, building strong and lasting relationships with clients and partners
• Champion the Gotham way of life across every guest and client interaction

We're looking for passionate hospitality professionals ready to take centre stage and help bring the Gotham experience to life from day one. If you have exceptional communication skills, outstanding attention to detail and thrive as part of a high-performing team, we'd love to hear from you.

Why Join Hotel Gotham Bristol?

• Be part of the opening team at Bristol's first luxury five-star lifestyle hotel.
• Work in one of the city's most iconic historic buildings.
• Join a passionate, supportive and ambitious founding cast.
• Opportunities for training, career development and progression.
• Staff discounts
• Inclusion in service charge additional to salary
• Calendar of Team Social Events
• Unique monthly code for discounted stays at a number of Bespoke Hotels
• Discounted Gym Membership
• Years Service Recognition
• Uniform
• Employee of the Month