Reservations Agent - Fixed Term Contract

Four Seasons Hotels and Resorts; Greater London; On-site; GBP 36,000 - 43,000; Full time

Benefits offered by this job

Salary plus service charge

33 days annual leave

Life insurance

Free hotel nights

UK F&B discounts

Staff meals on duty

Wellbeing resources

Job summary

Four Seasons Hotels and Resorts seeks a Reservations Agent for its London operations on a 12 month fixed term contract. You will be the first contact for guests, handling bookings and inquiries across multiple Four Seasons UK Collection properties with a focus on personalised, revenue-driven service.

You will work a 40-hour week, across a rotating schedule, and play a key role in delivering the brand’s renowned guest experiences from our Park Lane property.

Qualifications

• Previous experience within Reservations, Front Office, Guest Services, or a similar hospitality role.
• Experience within a luxury hotel environment is preferred.
• Excellent communication and guest engagement skills.
• Confident and professional telephone manner.
• Strong organisational skills and attention to detail.
• Good spoken and written English.
• Right to Work in the UK.

Responsibilities

• Handle room reservations, amendments, cancellations, and guest enquiries professionally and accurately.
• Provide knowledgeable recommendations on room types, hotel facilities, dining experiences, and local attractions.
• Maintain a strong understanding of hotel products, services, and promotional offers.
• Support reservations across Four Seasons Hotel London at Park Lane, Four Seasons Hotel London at Tower Bridge, and Four Seasons Hotel Hampshire.
• Accurately update guest profiles and reservation details within hotel systems.
• Respond to guest enquiries via telephone and email in line with Four Seasons standards.
• Identify opportunities to maximise revenue through upselling and personalised recommendations.
• Work closely with Front Office, Revenue, Sales, and Guest Relations teams to support a seamless guest experience.
• Maintain excellent attention to detail and accuracy in all bookings.

Skills

Reservations

Front Office

Guest Services

Telephone etiquette

English proficiency

Opera PMS

Tools

Opera PMS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

Reservations Agent

12 Month Fixed Term Contract

Four Seasons UK Collection

At Four Seasons, exceptional guest experiences begin long before arrival. Our Reservations team plays a vital role in creating personalised and seamless journeys, helping guests plan their stay while delivering the warm and intuitive service for which Four Seasons is renowned.

Four Seasons Hotel London at Park Lane is seeking a Reservations Agent to join the team on a 12 month fixed term contract, expected to run until October 2027.

The role

As a Reservations Agent, you will be one of the first points of contact for our guests, providing knowledgeable, professional, and personalised service throughout the booking process.

You will be responsible for handling reservations, amendments, and general enquiries for all Four Seasons UK Collection properties. Through your product knowledge and consultative approach, you will help guests find the perfect stay while maximising revenue opportunities for the hotel.

What you will do

• Handle room reservations, amendments, cancellations, and guest enquiries professionally and accurately
• Provide knowledgeable recommendations on room types, hotel facilities, dining experiences, and local attractions
• Maintain a strong understanding of hotel products, services, and promotional offers
• Support reservations across Four Seasons Hotel London at Park Lane, Four Seasons Hotel London at Tower Bridge, and Four Seasons Hotel Hampshire
• Accurately update guest profiles and reservation details within hotel systems
• Respond to guest enquiries via telephone and email in line with Four Seasons standards
• Identify opportunities to maximise revenue through upselling and personalised recommendations
• Work closely with Front Office, Revenue, Sales, and Guest Relations teams to support a seamless guest experience
• Maintain excellent attention to detail and accuracy in all bookings

What we are looking for

• Previous experience within Reservations, Front Office, Guest Services, or a similar hospitality role
• Experience within a luxury hotel environment is preferred
• Excellent communication and guest engagement skills
• Confident and professional telephone manner
• Strong organisational skills and attention to detail
• Ability to work effectively in a fast paced environment
• Commercial awareness and passion for delivering exceptional guest experiences
• Experience using Opera PMS or similar hotel systems is advantageous
• Good spoken and written English
• Right to Work in the UK

What to expect

• 12 month fixed term contract expected to run until October 2027
• Full time position based on a 40 hour working week
• Five shifts per week across a rotating schedule
• Flexibility required across weekdays, weekends, and public holidays

What we offer

At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.

• £39,500 total compensation inclusive of salary and hotel service charge
• Structured 40 hour working week
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
• Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
• Bupa Dental Cover or Bupa Cash Plan
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme
• Access to Stream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable, and sporting activities

Join our Reservations team