Reservations Agent

Hilton; West of England; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Travel perks Go Hilton

Food and beverage discounts

Free meals on duty

28 days holiday including bank hols

Pension scheme

Job summary

Hampton by Hilton Bristol Airport is seeking a Reservations Agent for a part-time role. Provide exceptional customer service, convert inquiries into confirmed reservations, and record bookings accurately.

You’ll use proactive selling techniques to promote hotel services, benefit from Hilton perks, and support sales inquiries. Working days Monday and Tuesday are required.

Qualifications

• Excellent customer service mindset and guest focus.
• Ability to convert inquiries into confirmed reservations.
• Attention to detail when recording and processing bookings.
• Willingness to contribute to sales through proactive upselling.

Responsibilities

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members.
• Secure individual bookings: Convert guest inquiries into confirmed reservations.
• Maintain attention to detail: Record and process all reservations with accuracy.
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades.
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities.

Skills

Customer service

Booking skills

Upselling

Sales support

Job description

Job Identification: 230778

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Part time

Salary £13.57 per hour

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Agent at Hampton by Hilton Bristol Airport, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay – Earn up to £13.57 per hour with opportunities to grow your career with Hilton.

• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.

• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.

• Free meals on duty – Helping you stay energised throughout your shift.

• Generous holiday allowance – Enjoy 28 days’ holiday including bank holidays, increasing with service.

• Pension scheme – Supporting you as you plan for the future.

Benefits availability may vary depending on Team Member location and terms and conditions of employment..

Here’s what you’ll do during a typical day:

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members

• Secure individual bookings: Convert guest inquiries into confirmed reservations

• Maintain attention to detail: Record and process all reservations with accuracy

• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades

• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Working days on Monday and Tuesday are required

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.