Reservations Agent

Vale Resort; Miskin; Remote; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Retail & leisure discounts

Complimentary gym membership

Discounted food and accommodation

Discounts for family and friends

Job summary

Vale Resort in Pontyclun, Wales, is seeking a Reservations Agent to join the team. You will book hotel, golf, leisure and spa breaks and deliver excellent guest service.

You will manage online bookings, respond to enquiries, upsell Resort facilities and liaise with reception, marketing and sales to promote promotions. On-site perks include discounts, gym access and more.

Qualifications

• Excellent customer service skills.
• Excellent attention to detail.
• Strong problem solving abilities.
• Committed to working as a team.

Responsibilities

• Book hotel, golf, leisure and spa breaks for guests and members.
• Manage online bookings and answer enquiries.
• Contact guests to confirm additional items are booked.
• Upsell Resort facilities and services to guests.
• Coordinate with reception, marketing and sales to pass on promotions.

Skills

Customer service

Attention to detail

Problem solving

Teamwork

Job description

Due to exceptional demand, we are looking to increase our team at the Vale Resort and are currently recruiting for Reservations Agent.

Pay: £12.85 per hour
Contract: Full time, Permanent
Location: Vale Resort, Pontyclun

The Vale Resort is an Award Winning, Four Star Hotel, comprising of a 143 bedroom with five food outlets, two championship golf courses, and Wales' largest spa, health, and racquets club. We also offer state of the art sporting facilities and host top-flight international and club teams. Recent expansion of our Resort includes Hensol Castle, transformed into a luxury and unique wedding and events venue, proving extremely popular. Recent renovation of the Grade I listed Castle has now opened 20 luxury bedrooms along with award winning Distillery, gin school and visitor attraction tucked away in the cellar.

About the Role:

Working within the reservations team you will be booking hotel, golf, leisure and spa breaks whilst delivering excellent customer service to both guest and members. Along with:

Manage on line booking and answering client enquiries on Resort facilities

Contact guests to ensure additional items are booked

Provide accurate information about the Resort whilst up selling facilities

Liaise with reception, marketing and sales to ensure promotions are passed onto guests

About you:

You'll have excellent customer service skills and enjoy working in a fast pace environment

Excellent attention to detail and problem solving skills

Committed to working as a team

What's in it for you:

As an employee you can enjoy a range of incredible perks, including retail & leisure discounts, complimentary gym membership and driving range, discounted food, drinks and accommodation along with a number of benefits for continued service with us. Just to name a few! We also extend our discounts to family and friends so they don't feel left out.

Not only that but we are proud and committed to invest in our people, we strive to give you the skills and tools you need to build your career with us. Just walking around the Resort you'll meet a number of people who have grown their careers with us.

• On-site parking