Fitness Manager

The Vale Resort; Pontyclun; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Company pension

Discounted or free food

Gym Membership

On-site parking

Store discount

Job summary

The Vale Resort is seeking a Fitness & Reception Manager to lead the day-to-day operation of our busy leisure and fitness facility. You will maintain high standards across gym, fitness, leisure and customer service areas while supporting the wider team to meet financial targets and provide a welcoming environment for members and staff.

The ideal candidate will have supervision or management experience in leisure or hospitality, strong customer service, a solid grasp of health and safety, and the

Qualifications

• Experience in leisure/fitness or hospitality management.
• Strong customer service and communication skills.
• Solid understanding of health and safety and staff development.

Responsibilities

• Oversee daily operation of gym and leisure facilities.
• Manage staffing levels and rotas.
• Ensure health and safety standards are met.
• Lead, coach and develop fitness team.
• Deliver exceptional member experience and handle feedback.

Skills

Customer service

Communication

Health & safety

Staff coaching

Leadership

Education

Level 2 Gym Instructor

Level 3 Personal Training

Job description

Rate of Pay:

£28,906.61 a year

Contract Type:

Salary

Hours of Work:

Full Time

Due to exceptional demand within our Leisure Club, we are looking to increase our team at the Vale Resort and are currently recruiting for a Fitness Manager.

The Vale Resort is an award winning, four-star Hotel, Comprising of 143 bedrooms with five food outlets, two championship golf courses, and Wales’ largest spa, health and racquets club. We also offer state of the art sporting facilities and host top-flight international and club teams. Recent expansion of our Resort includes Hensol Castle, transformed into a luxury and unique wedding and events venue, proving extremely popular. Recent renovation of the Grade I listed Castle has now opened 23 luxury bedrooms along with award winning Distillery, gin school and visitor attraction tucked away in the cellar.

About The Role

As a Fitness & Reception Manager at Vale Resort, We are seeking a motivated, customer-focused and commercially minded Fitness Manager to support the day-to-day management and successful operation of a busy leisure and fitness facility. The role will be responsible for maintaining high standards across the gym, fitness, leisure and customer service areas, while supporting the wider management team in delivering an excellent member experience, achieving financial targets and ensuring a safe, professional and welcoming environment for all customers and staff.

Main Duties

• Support the day-to-day operation of the leisure and fitness facility, ensuring all areas are clean, safe, well maintained and operating efficiently.
• Assist with the opening and closing of the facility and ensure appropriate staffing levels are maintained.
• Monitor the gym, fitness and leisure areas to ensure company standards, procedures and health and safety requirements are consistently met.
• Deal confidently with operational issues, customer concerns and staff queries, escalating matters where appropriate.
• Assist with emergency procedures, incident reporting and risk assessments and ensure all relevant legal, health and safety and industry requirements are adhered to.
• Lead, motivate and support the leisure and fitness team to deliver consistently high standards of service.
• Monitor staff performance and provide regular coaching, feedback and support. Encourage a positive, professional and inclusive team culture.
• Organise staff rotas and ensure appropriate staffing levels across all operational area
• Deliver and promote an exceptional customer experience across the facility.
• Build strong relationships with members and encourage customer retention and engagement.
• Support the delivery of fitness programmes, gym inductions, classes, fitness assessments and member consultations where appropriately qualified.
• Monitor customer feedback, identify opportunities to improve the member journey and deal with complaints professionally and work towards positive resolutions.
• Support the management team in achieving membership, personal training, fitness and ancillary revenue targets.
• Monitor sales performance and contribute to achieving departmental KPIs.
• Promote memberships, fitness products, classes, personal training and other services
• Support promotional campaigns, member events and marketing initiatives.
• Complete relevant operational and management reports accurately and on time.
• Work closely with other departments and management to ensure the smooth running of the wider facility.
• Assist with audits, inspections and internal quality checks.
• Work closely with other departments and management to ensure the smooth running of the wider facility.

About You

The ideal candidate will have previous experience within the leisure, fitness, health club or hospitality industry, with proven experience supervising or managing a fitness team. We are looking for someone with excellent customer service and communication skills, a strong understanding of health and safety, and the ability to motivate, coach and develop staff. Strong organisational skills, a customer focused approach and the flexibility to work evenings, weekends, public holidays are also essential. A relevant leisure of fitness qualification is required.

Required:

a Level 2 Gym Instructor or Level 3 Personal Training qualifications.

Benefits

• Employee discount
• Company pension
• Discounted or free food
• Gym Membership
• On-site parking
• Store discount

Work Location:

In person.