Reservationist

Hawksmoor Wood Wharf; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Refer a friend bonus from day 1

Tronc paid for every hour you work, 2?

Job summary

Hawksmoor Wood Wharf is seeking a Reservationist to join our reservations team. You’ll deliver outstanding hospitality from the first interaction, set the tone for each guest’s experience, and manage expectations with care.

Experience in restaurant reservations or reception is preferred, and flexibility to work evenings and weekends is essential. Join a renowned steak restaurant group committed to sustainability and exceptional guest service, with a focus on building rapport with guests and

Qualifications

• Experience in restaurant reservations, reception, or a similar guest-facing bookings role.
• A love of first-class service and people is essential.
• Flexibility to work restaurant hours, including evenings and weekends.
• Excellent communication and rapport-building with guests.

Responsibilities

• Deliver outstanding hospitality from the very first interaction and set the tone for each guest’s experience.
• Manage expectations with care and build genuine rapport with guests.
• Support the reservations team and assist in day-to-day guest bookings.

Skills

Exceptional communicator

Sharp organisational skills

Experience in restaurant reservations

Reception experience

Guest-facing bookings role

Job description

Reservationist

We’re looking for an exceptional communicator with sharp organisational skills to join our reservations team. More than just taking bookings, this role is about delivering outstanding hospitality from the very first interaction – setting the tone for each guest’s experience, managing expectations with care, and building genuine rapport. You’ll ideally have experience in restaurant reservations, reception, or a similar guest-facing bookings role. A love of first-class service and people is essential, as is flexibility to work restaurant hours, including evenings and weekends.

Work somewhere awesome:

Shortly after being named the best steak restaurant in the world, we became a certified B Corp in 2022 and ranked in the top 100 Best Companies for 11 consecutive years. This is alongside being rated as one of the most sustainable restaurant groups in the country and raising over £1 million for Action Against Hunger, as well as supporting several charities closer to home.

Benefits Include:

• Refer a friend bonus from day 1
• Tronc paid for every hour you work, breaks and holidays
• Use of Wagestream to instantly access the wages you’ve earned
• Discounted health and fitness benefits
• Additional paid maternity and paternity leave to help you care for new additions to your family
• Income protection insurance for critical illness and death benefit
• Free meals when you’re at work,
• 50% off food in our restaurants for you and your loved ones
• An optional 20 hours each year to use for volunteering
• Exclusive savings on travel, shopping, restaurants, and more
• 28 days’ holiday that include service charge
• A restaurant welfare budget allocated for healthy snacks, drinks and support during our busiest times of the year
• Huge investment in training and development with qualifications across Wine, H&S, Food Safety, HR and a five-stage management development programme, run in partnership with the Watershed Management School
• Access to counselling, remote GP/physio services, legal advice and more

We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and to create an environment where everyone, from any background, can be happy at work.