Reservationist

Mount St Restaurant Reception/Reservations; Greater London; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Nutritious meals on shift

Free annual guest experience for you +

12 weeks full pay maternity leave

2 weeks full pay paternity leave

Health cash plan

Life Assurance

Artfarm-wide discounts

Employee social events

Job summary

Mount St Restaurant in Mayfair is seeking a part-time Reservationist. The role covers 16 hours per week, handling enquiries across channels while working towards sales and guest-satisfaction targets. You will be part of a creative, passionate team dedicated to fresh food, great service, and ongoing development.

The team environment emphasizes going above and beyond for guests, colleagues, and the local community, with a strong focus on delivering memorable dining experiences.

Qualifications

• Experience in reservations or guest-facing roles is advantageous.
• Ability to manage enquiries across multiple channels and still hit sales/guest-satisfaction targets.
• Delivering exceptional service and exceeding guest expectations.

Responsibilities

• Deliver exceptional service and exceed guest expectations.
• Manage enquiries across multiple channels while aiming for sales and guest satisfaction targets.

Skills

Customer service

Multichannel inquiries

Sales targets

Job description

Reservationist (part-time) – Mount St Restaurant, Mayfair

- 16 hours per week

-Incredible Industry Leading Benefits: detailed below

Ready for a new challenge?

As a Reservationist, you'll play a key role in our guests' journey. By delivering exceptional service and exceeding expectations, you'll help create outstanding experiences for every guest. The position includes managing enquiries across multiple channels while achieving both sales and guest satisfaction targets.

Surrounded by a creative and passionate team, you'll be part of an environment that celebrates fresh food, great service and continuous development. Everyone shares the same goal: going above and beyond for guests, colleagues and the local community.

What's in it for you?

• Nutritious food and drinks whilst on shift
• Free annual guest experiencefor you and a plus one at Mount St Restaurant
• Enhanced family-friendly policies, including 12 weeks full pay Maternity leave and 2 weeks full pay Paternity leave. These moments matter!
• Health cash plan- a health benefit which allows you to claim back your everyday medical expenses like Dentists and Prescriptions
• Life Assurance
• Generous Artfarm-wide discounts including;
  Up to 50% off room booking at The Fife Arms
  Up to 25% off food and beverage across our properties in Somerset, Scottish Highlands, Los Angeles and London
  Up to 30% off our fabulous retail products
• High street discounts off 1000's retailers through MyArtfarm site and app.
• Amazing socials led by local social committees - bowling, 10k runs or just a cold pint in the pub - there's something for everyone.
• A unique approach to careerdevelopment and learning opportunities tailored around your individual aspirations and goals.
• Employee Assistance Programme with Hospitality Action
• Enhancedpension scheme to help you save into your piggy bank for the future!
• Option to save directly from payroll into an ISA to enhance financial wellbeing

About Mount St Restaurant

Situated in the elegant Victorian building on the corner of Mayfair's Mount Street and South Audley Street, The Audley offers guests three distinct experiences: The Audley Public House, a traditional London pub on street level, Mount St. Restaurant, a modern London restaurant on the first floor; and three floors housing four beautifully designed spaces, each with its own story and available for private hire.

Mount St. Restaurant is led by Executive Head Chef Jamie Shears (formerly of 45 Jermyn St. and CUT at 45 Park Lane), who brings a creative approach to a menu inspired by the culinary traditions of London. Working with trusted farmers, growers and foragers - including from our own Somerset farm - we focus on fresh, seasonal produce and a commitment to sustainability.

Art is at the heart of Mount St. Restaurant, with over 200 pieces of art featuring throughout the dining space and rooms - including works by Andy Warhol, Henri Matisse, Lucian Freud, Philip Guston, Peter Fischli and David Weiss, as well as site-specific commissions by Hauser & Wirth artists.

About Artfarm

Artfarm is an independent international hospitality company where art, culture, and exceptional hospitality come together to create unforgettable destinations. Founded by Iwan and Manuela Wirth, every Artfarm destination is thoughtfully designed to celebrate the unique character and local culture of its location.

Today, Artfarm's award-winning portfolio spans some of the world's most distinctive destinations, including The Audley Public House and Mount St. Restaurant in London; Fife Arms Hotel in Braemar and Fish Shop in Ballater, Scotland; Farm Shop in Somerset; Cantina in Menorca; Chesa Marchetta in Sils Maria, Switzerland; Manuela in New York and Los Angeles; and Fish Shop Bar & Restaurant in Washington, D.C.

Artfarm is an equal opportunity employer and we value diversity. We believe that diversity and inclusion in our team is critical to our success, so we seek to recruit, develop, and retain talent from a diverse candidate pool. Sustainability is at the heart of Artfarm and every one of the team has a role to play in protecting our planet.

Compensation: Competitive salary