Reservationist

Hawksmoor; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Tronc paid for every hour worked

Free team meals on shift

50% off food for you and loved ones

Overtime paid on salaries

Income protection and death in service

Volunteer days paid

Early wage access and financial tools

Referral bonuses from day one

Employee discounts on travel, shopping

Welfare budget for snacks and drinks

Training and progression opportunities

Job summary

Hawksmoor is seeking a Reservationist to be at the heart of guest experience, welcoming guests and managing reservations and waiting lists. This role supports the floor team to ensure warm, generous hospitality from the first hello and requires excellent communication with managers and kitchen staff.

No desk-based tasks—this is a people-first, fast-paced position in a busy restaurant environment. Training is provided to help you thrive and grow with Hawksmoor.

Qualifications

• Naturally friendly and confident with people.
• Experience in hospitality or customer-facing roles is helpful but not essential, training provided.

Responsibilities

• Greet guests warmly on arrival and manage seating.
• Handle reservations, walk-ins and waiting lists during service.
• Seat guests and manage restaurant flow to support smooth service.
• Oversee cloakroom and guest arrivals during peak periods.
• Communicate clearly with managers, floor teams and kitchen.
• Support the floor team with setting and resetting tables and assisting service.
• Respond to guest enquiries in person, by phone and email with care.

Skills

Friendly

People skills

Fast-paced

Team player

Hospitality experience

Job description

Reservationist

Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have been recognised as one of the Best Companies to work for year after year.

As a Reservationist at Hawksmoor, you’ll be right at the heart of the guest experience. This is not a desk-based role. You’ll be welcoming guests, managing reservations and waiting lists, coordinating seating and cloakroom, and supporting the floor team to keep service running smoothly. You’ll be a key part of how we deliver warm, generous hospitality from the very first hello.

What You’ll Do

• Welcome guests warmly and confidently on arrival
• Manage reservations, walk-ins and waiting lists
  during service
• Seat guests and manage the flow of the restaurant
  to support smooth service
• Oversee cloakroom and guest arrivals during busy
  periods
• Communicate clearly with managers, floor teams and
  the kitchen
• Support the floor team by helping set and reset
  tables and assist service when needed
• Handle guest enquiries in person, by phone and
  email with care and professionalism

Who You Are

• Naturally friendly, confident and great with people
• Comfortable working in a fast-paced, busy
  restaurant environment
• Organised, calm and able to think on your feet
• A reliable team player who enjoys being part of a
  close-knit team
• Previous hospitality or customer-facing experience
  is helpful but not essential, full training provided

Our Values

Welcome Everyone - We create warm, inclusive spaces where people feel genuinely welcome.
Work Hard and Be Nice to People - We set high standards and treat each other with kindness and respect.
Hit Hawksmoor Standards - We care deeply about quality and consistency every day.
Keep Evolving - We stay curious, open to feedback and always looking to improve.

Benefits

• Tronc paid for every hour you work, including
  holidays and breaks
• Free team meals on shift
• 50% off food at Hawksmoor for you and your loved
  ones
• Paid overtime on salaries
• Income protection and death in service cover
• Paid annual volunteer days
• Stream early wage access and financial wellbeing
  tools
• Referral bonuses from day one
• Exclusive savings on travel, shopping and
  experiences
• Restaurant welfare budget for snacks, drinks and
  support
• Full training and development with clear
  progression opportunities

We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together.