Reservation & Revenue Manager

The Hari London; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Dental and healthcare (company)

Enhanced pension scheme

Non-contributory Life Assurance

Travel allowance

Clothing allowance

Job summary

The Hari London in Belgravia is seeking an experienced Reservations & Revenue Manager to oversee the reservations department and maximise room revenue in our luxury setting. You will lead the reservations team, optimise pricing, and work closely with Front Office, Sales and Finance to deliver an exceptional guest journey.

We seek hands-on professionals with expertise in Concerto and N2 Pricing, strong analytics, and a proactive commercial mindset. A luxury-hospitality background is preferred.

Qualifications

• Hands-on experience with reservations and revenue management in luxury hospitality.
• Strong analytical skills with ability to translate data into actionable commercial steps.
• Experience leading and developing a reservations team and collaborating with Front Office, Sales and Finance.

Responsibilities

• Oversee day-to-day reservations operations and ensure efficient handling of enquiries and bookings.
• Lead, motivate and develop the reservations team to maintain high service standards.
• Develop pricing strategies and manage room availability to maximise revenue and profitability.
• Forecast and participate in annual budgeting for the reservations function.

Skills

Reservations management

Revenue management

Analytical thinking

Team leadership

Stakeholder communication

Commercial mindset

Tools

Concerto

N2 Pricing

Job description

The Hari is a stylish 5* Luxury Hotel in the heart of Belgravia. The areas of Chelsea, Kensington, and Knightsbridge. A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover. Our service culture is a link between the traditions of the past and our path to the future. The Hari is committed to environmental and social sustainability. We are proud to hold Silver Accreditation by Earth Check Certified.

By joining The Hari, you’ll become part of a team that values sustainability, innovation, and responsibility, helping us create meaningful experiences for our guests while protecting the planet for future generations.

About the Role

The Hari London is looking for an experienced and commercially driven Reservations & Revenue Manager to oversee the Reservations Department and drive the hotel's revenue performance. Reporting directly to the General Manager, you will be responsible for managing the reservations operation, maximising room revenue and ensuring the delivery of an exceptional guest experience in line with the hotel's luxury standards. This is a hands-on role for someone who combines strong operational management with excellent commercial awareness and a proactive approach to maximising revenue opportunities.

Key Responsibilities

Revenue Management

• Monitor occupancy, Average Daily Rate (ADR), RevPAR and overall rooms revenue performance.
• Develop and implement pricing strategies to maximise revenue and profitability.
• Review market trends, competitor activity, demand patterns and booking forecasts to identify commercial opportunities.
• Manage room availability, rates and inventory to optimise business mix and revenue.
• Analyse booking data and performance reports, recommending actions to improve results.
• Identify opportunities to increase direct bookings, upselling and overall revenue contribution.
• Be able to forecast and prepare the annual budget

Reservations Management

• Oversee the day-to-day operations of the Reservations Department, ensuring all enquiries and bookings are handled efficiently and professionally.
• Lead, motivate and develop the reservations team, maintaining high standards of service and accuracy.
• Ensure reservations are managed in line with hotel procedures and guest expectations.
• Monitor booking patterns, cancellations, no-shows and booking pace to identify opportunities for improvement.
• Maintain accurate rates, availability and booking information across the relevant systems.
• Work closely with Front Office, Sales, Finance and other departments to ensure a seamless guest journey.

About You

We are looking for someone who has:

• Previous experience as a Reservations Manager, Revenue Manager or in a combined Reservations & Revenue role, ideally within a luxury hotel.
• Essential: Hands-on experience using Concerto and N2 Pricing
• A strong understanding of hotel reservations operations, revenue management and pricing strategies.
• Experience analysing hotel performance indicators, including occupancy, ADR and RevPAR.
• Strong analytical skills and the ability to translate data into practical commercial actions.
• Experience leading, motivating and developing a team.
• Excellent organisational skills and attention to detail.
• Strong communication skills and the confidence to work directly with the General Manager.
• A proactive, commercially minded approach and a passion for luxury hospitality.

Why Join The Hari London?

This is an opportunity to join a distinctive luxury hotel in London and play a key role in the performance of its reservations operation and revenue strategy.

• Company private dental and healthcare.
• Enhanced pension scheme (AEGON).
• Non-contributory Life Assurance
• Travel allowance: equivalent to annual travel card for zones 1 – 5.
• Clothing allowance: £600 per annum

If you have the right systems experience, a strong commercial mindset and a passion for delivering exceptional hospitality, we would love to hear from you