Reservation Pro: Create Memorable Guest Experiences

Strand Palace Hotel; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Instant access to wages (Wagestream)

Free meals on every shift

Introduce a Friend bonus up to £300

Free laundry and dry cleaning

Birthday half-day off

Paid training and apprenticeships

Regular team socials and volunteering

Life assurance

24/7 confidential support services

Northbank Privilege Card discounts

Health cashback plan

50% off food and drinks

Discounted hotel room rates

Discounts at hotels worldwide

Job summary

Strand Palace in central London is seeking a Reservation Consultant to welcome guests and ensure memorable stays. You will handle telephone enquiries, manage correspondence, and provide accurate reservation details with a professional, friendly approach.

Join a team that values outstanding guest experiences, offers clear career pathways, paid training, and a range of employee perks designed to support growth and well-being.

Qualifications

• Experience in hotel reservations or customer service is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to manage multiple reservations and enquiries accurately.

Responsibilities

• Process telephone enquiries for Reservations in a courteous and efficient manner.
• Assign emails and reservation messages promptly and accurately.
• Provide warm, professional responses to guests with all necessary information.
• Ensure all reservations are recorded and confirmed according to hotel standards.
• Update availability on the hotel's global distribution system (GDS) when required.

Skills

Customer service

GDS knowledge

Telephone handling

Hospitality experience

Tools

GDS booking system

Email/CRM software

Job description

Strand Palace in central London is seeking a Reservation Consultant to welcome guests and ensure memorable stays. You will handle telephone enquiries, manage correspondence, and provide accurate reservation details with a professional, friendly approach.

Join a team that values outstanding guest experiences, offers clear career pathways, paid training, and a range of employee perks designed to support growth and well-being.