Reservation Consultant

Strand Palace Hotel; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Instant access to wages (Wagestream)

Free meals on every shift

Introduce a Friend bonus up to £300

Free laundry and dry cleaning

Birthday half-day off

Paid training and apprenticeships

Regular team socials and volunteering

Life assurance

24/7 confidential support services

Northbank Privilege Card discounts

Health cashback plan

50% off food and drinks

Discounted hotel room rates

Discounts at hotels worldwide

Job summary

Strand Palace in central London is seeking a Reservation Consultant to welcome guests and ensure memorable stays. You will handle telephone enquiries, manage correspondence, and provide accurate reservation details with a professional, friendly approach.

Join a team that values outstanding guest experiences, offers clear career pathways, paid training, and a range of employee perks designed to support growth and well-being.

Qualifications

• Experience in hotel reservations or customer service is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to manage multiple reservations and enquiries accurately.

Responsibilities

• Process telephone enquiries for Reservations in a courteous and efficient manner.
• Assign emails and reservation messages promptly and accurately.
• Provide warm, professional responses to guests with all necessary information.
• Ensure all reservations are recorded and confirmed according to hotel standards.
• Update availability on the hotel's global distribution system (GDS) when required.

Skills

Customer service

GDS knowledge

Telephone handling

Hospitality experience

Tools

GDS booking system

Email/CRM software

Job description

Develop your career at Strand Palace - Great Place to Work 2025

Join our team at Strand Palace, located in the heart of central London. We are looking for a Reservation Consultant to create a warm and welcoming atmosphere for all guests and ensure their stay is memorable. Help us bring our mission of 'Serving London Love' to life!

Benefits of Working at Strand Palace

Working at Strand Palace comes with a range of perks designed to support your growth, well-being, and enjoyment at work. When you join our team, you’ll enjoy:

• Instant access to your wages through Wagestream - no more waiting for payday!
• Free meals on every shift - breakfast, lunch, and dinner included
• Earn up to £300 with our 'Introduce a Friend' bonus scheme when you refer someone great
• Free laundry and dry cleaning - saving you time and money
• Enjoy a paid half-day off on your birthday - because you deserve to celebrate!
• Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
• Regular team socials and parties, including fun nights out at London activity bars - with free food, drinks, and great company
• A paid volunteering day each year to support a cause close to your heart
• Life assurance cover for peace of mind
• 24/7 access to confidential support services, including counselling, legal advice, and financial guidance
• Northbank Privilege Card - giving you discounts at local shops, restaurants, and attractions
• Health cashback plan for dental, vision, and physiotherapy expenses
• 50% off food and drinks in our hotel bar and restaurant - for you and your friends and family
• Exclusive discounted room rates at Strand Palace for you and your loved ones
• Special discounts at hotels around the world, including the L+R Hotels collection

What You Will Be Doing

• Process all telephone enquiries for Reservations in an efficient, courteous, and professional manner
• Assign incoming correspondences, emails, and reservation messages in a timely and accurate manner
• Provide a warm and professional response to all guests and visitors to the hotel, delivering excellent customer service and providing all the relevant information they need for their stay
• Ensure all reservations are recorded and confirmed accurately in accordance with hotel's standard
• Update availability on the hotel's global distribution (GDS) when required

.What We're Looking For

• Go above and beyond to create unforgettable guest experiences
• Previous experience preferable
• Confident conversationalist, always engaging with guests
• Passion to deliver excellent experiences

Join a Great Place to Work - Welcome to Strand Palace

Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We're more than just a hotel - we're a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.

We describe ourselves asconfident, creative, and personable - if that sounds like you, we think you'll fit right in.At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.

We're also proud to be leaders in sustainability and social impact. Strand Palace has been awarded theGreen Key for two consecutive years and is part of theFuturePlus programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.

Come be part of something meaningful.

Join us at Strand Palace - where your personality and purpose can shine.