F&B Supervisor

Iconic Hotels & Resorts; Greater London; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Health cashback plan

50% off food and drinks

Exclusive discounted room rates

Introduce a Friend bonus (up to £300)

Free meals on shift

Job summary

Strand Palace in central London is seeking a Food & Beverage Supervisor to lead the Restaurant team, ensuring professional and efficient service that aligns with our mission of Serving London Love.

Join a historic hotel in the heart of the capital, with opportunities to grow, access to staff perks, and a culture focused on exceptional service and teamwork.

Qualifications

• Proven leadership experience in hospitality settings.
• Strong organizational skills with experience managing large, diverse teams.
• Passion for guest experience and staff development.

Responsibilities

• Supervise daily operation and team and ensure correct procedures are followed.
• Provide high level of customer service and ensure staff know food and drink offerings.
• Coordinate with Kitchen on menu content, special requests, and guest feedback.
• Keep staff informed of events, VIPs, and regular guests and anticipate requirements.
• Support restaurant team to ensure guest satisfaction and address feedback with management.

Skills

Leadership

Organizational skills

Guest experience

Team development

Job description

Develop your career at Strand Palace – Great Place to Work

Join our team at Strand Palace, in the heart of central London! We are looking for a Food & Beverage Supervisor to manage and lead the Restaurant team in providing a professional and efficient service to our guests ensuring a seamless service throughout the restaurants.Help us bring our mission of ‘Serving London Love’ to life!

About Strand Palace

PartofIconic Hotels & Resorts, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's.

About Iconic Hotels & Resorts

Iconic Hotels & Resorts is a leading international owner-operator and curated collection of world-class destinations. From England's great historic estates to landmark urban hotels and international resorts, our portfolio celebrates architectural heritage and cultural significance. Backed by L+R's discretionary capital, we deliver exceptional service, memorable guest experiences, and owner-aligned performance.

Benefits

Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:

• Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
• Health cashback plan for dental, vision, physiotherapy, and many other expenses
• 50% off food and drinks in our hotel bar and restaurant – for you and your friends, and family
• Exclusive discounted room rates at Strand Palace for you and your loved ones
• Special discounts at hotels around the world, including the L+R Hotels collection
• Instant access to your wagesthrough Wagestream – no more waiting for payday!
• Free meals on every shift – breakfast, lunch, and dinner included
• Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great
• Free laundry and dry cleaning – saving you time and money
• Enjoy a paid half-day off on your birthday– because you deserve to celebrate!
• Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company
• A paid volunteering day each year to support a cause close to your heart
• 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
• Northbank Privilege Card– giving you discounts at local shops, restaurants, and attractions.

Key Responsibilities

• Supervise the daily operation and team for and ensure the correct procedures are adhered to
• Ensure there is a high level of customer service and that team members are knowledgeable of all food and drink offerings, whilst providing a professional service to all guests at all times
• Ensure all food orders are prepared and served to the required standard, liaising with the Kitchen and other areas where necessary
• Liaise with the kitchen for menu content, special customer requests, queries, and compliments
• Ensure all staff are fully aware of any events, VIPs, corporate and regular guests in the Hotel, and ensure requirements are anticipated and met
• Support the restaurant team to ensure guest satisfaction is constantly delivered and that any comments/ complaints and guest issues are dealt with effectively, informing the Manager of any feedback

What We’re Looking For

• Proven leadership experience in within hospitality
• Strong organisational skills, with experience managing large and diverse teams
• Approachable, hands-on, and passionate about guest experience and team development
• Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service.

Join a Great Place to Work - Welcome to Strand Palace

Strand Palace has proudly earned theGreat Place to Workcertification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.

We describe ourselves asconfident, creative, and personable- if that sounds like you, we think you’ll fit right in.At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.

We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded theGreen Keyfor two consecutive years and is part of theFuturePlusprogramme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.

Come be part of something meaningful.

Join us at Strand Palace - where your personality and purpose can shine.