Reservation And Reception Manager

Pillarangel Limited - Parent; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Iconic destination

Development opportunities

Supportive environment

Job summary

Pillar Hall, located within Olympia in West London, is seeking an experienced Reception & Reservations Manager to lead our front-of-house team and ensure a seamless guest journey from enquiry to departure.

The ideal candidate will be a natural leader with strong organisation and excellent communication, including handling GDPR data. This is a key management role within D3 Collective, based at Pillar Hall.

Qualifications

• Experience leading reception or reservations teams in a high-quality restaurant.
• Strong communication, organisation and attention to detail.
• Knowledge of GDPR and guest data handling.
• OpenTable experience is highly desirable.

Responsibilities

• Lead, manage and support reception and reservations to high guest-service standards.
• Oversee day-to-day reception and reservations operations.
• Provide a warm, professional welcome to all guests.
• Manage reservations, table allocations, confirmations and waitlists.
• Oversee all booking channels including phone, email and online platforms.
• Recruit, train, develop and supervise reception team members.
• Maintain accurate guest profiles and booking information.
• Handle enquiries, feedback and complaints professionally.
• Collaborate with restaurant management, events and operations.

Skills

Leadership

Team management

Communication

Organisation

GDPR awareness

Guest focus

Tools

OpenTable

Job description

Reception & Reservations Manager
– Join the Team at Pillar Hall

Join
the team at Pillar Hall, an exceptional restaurant, bar & events
venue located within the iconic Olympia in West London.

We
are looking for an experienced, confident and highly organised Reception
& Reservations Manager to lead our reception and reservations function.
Start date: September 2026.

Located
within the stunning Grade II listed Pillar Hall, our restaurant Idalia celebrates
exceptional British produce, delivered with outstanding service and attention
to detail.

The
ideal candidate will be a natural leader with a warm and professional approach,
excellent communication and organisational skills, and a genuine passion for
hospitality. As the person responsible for our reception and reservations
operation, you will play a key role in ensuring an exceptional guest journey from the initial enquiry and booking through to arrival and departure.

Key
Responsibilities

• Lead,
  manage and support the reception and reservations, ensuring consistently high standards of guest service.
• Oversee
  the day-to-day reception and reservations operation.
• Provide
  a warm, professional and friendly welcome to all guests.
• Maintain
  a strong presence at reception during peak service periods, supporting the team and engaging with guests.
• Manage
  reservations, table allocations, booking confirmations, cancellations and waitlists efficiently.
• Oversee
  all booking channels, including telephone, email and online reservation platforms.
• Manage
  group bookings, VIP guests, special occasions and individual guest requests, coordinating closely with the wider team.
• Optimise
  table allocations and reservation availability to support smooth service and maximise restaurant capacity.
• Work
  closely with restaurant management, events and other operational teams to ensure a seamless guest journey.
• Recruit,
  train, develop and supervise reception team members.
• Maintain
  accurate guest profiles, reservation records and booking information.
• Handle
  guest enquiries, feedback and complaints professionally and effectively.
• Maintain
  excellent knowledge of the restaurant, menus, events and wider Pillar Hall offering.
• Ensure
  guest information is handled appropriately and in line with GDPR requirements.
• Prepare
  and maintain relevant reservation reports and communicate key booking information to management and operational teams.

What
We’re Looking For

• Previous
  experience in a Reception Manager, Reservations Manager, Head
  Receptionist or similar supervisory role within a high-quality
  restaurant or hospitality environment.
• Minimum
  2 years' experience within reception or reservations, ideally including team management responsibilities.
• Strong
  leadership and people-management skills.
• Excellent
  communication, organisation and attention to detail.
• Experience
  using restaurant reservation systems; OpenTable experience is highly
  desirable.
• Confident
  managing busy reservation books, table plans and high volumes of guest enquiries.
• A
  professional, personable and guest-focused approach.
• Strong
  problem-solving and conflict-resolution skills.
• Ability
  to remain calm, organised and positive in a fast-paced environment.
• Good
  understanding of GDPR and appropriate handling of guest information.
• Flexibility
  to work evenings, weekends and bank holidays as required.

What
We Offer

• The
  opportunity to join an exciting and growing hospitality business.
• A
  key management role within one of London's most iconic destinations.
• A
  supportive and professional working environment.
• Opportunities
  for development and progression within D3 Collective.
• The
  chance to play an important role in shaping the guest experience at Pillar Hall.

If
you are passionate about hospitality, have strong reservations and reception
experience and enjoy leading a team to deliver exceptional guest experiences, we
would love to hear from you.