Research Systems Specialist

WEG Tech; Coventry; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Research Systems Administrator to join their dynamic team in Coventry. This role involves supporting internal departments within a Higher Education environment, focusing on the implementation and operation of critical Research Systems like Worktribe and Symplectic Elements. You will be responsible for resolving system queries, maintaining data integrity, and drafting documentation, all while working closely with various teams to ensure seamless operations. If you have a passion for technology and a keen eye for detail, this opportunity could be the perfect fit for you, allowing you to make a significant impact in a collaborative and innovative environment.

Qualifications

• Degree in a relevant subject or equivalent experience required.
• Experience in application support for administrative systems is essential.

Responsibilities

• Support user queries and issues related to Research Systems.
• Draft business processes and maintain system documentation.

Skills

Analytical Skills

Problem Solving

Data Manipulation

Communication Skills

Attention to Detail

Education

Degree in a relevant subject

Tools

Worktribe

Symplectic Elements

Figshare

Job description

WEG Tech Coventry, England, United Kingdom

Research Systems Administrator

WEG Tech Coventry, England, United Kingdom

This range is provided by WEG Tech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are seeking an experienced individual to support internal departments within a Higher Education environment, providing support to the implementation and ongoing operation of Research Systems, Worktribe, Symplectic Elements and Figshare and their constituent modules, including:

1. Investigating and resolving intermediate-level system queries from colleagues
2. Using appropriate tools to export data
3. Informing and monitoring data integrity processes
4. Writing and maintaining test plans
5. Drafting and maintaining various system-related documents, including processes and standard operating procedures
6. Working closely with project and internal teams to ensure timely delivery of configuration tasks required for the implementation of systems.

Duties and responsibilities

1. The role will receive and deal with user support queries and issues that are received from system users
2. Drafts business processes and standard operating procedures as required
3. Supports the Research Systems Training Officer to perform ad-hoc training of system users as required
4. Adds new users/positions to existing roles in Research Systems as required
5. Creates new non-standard users in Research Systems as required
6. Maintains role/permission groups as required
7. Maintains intermediate-level system configuration, while adhering to strict change control processes, e.g. changes to workflows as directed by the Business Owner, monitoring data flows and identifying data issues
8. Carries out the system upgrade processes, as required
9. Reviews the administrator dashboards and investigates configuration clashes
10. Informs data integrity exception check processes by identifying areas for additional checks, training needs and/or amending processes as required
11. Assists relevant departments to review release notes for system upgrades/patches to determine testing requirements and correctly allocate resource
12. Writes/maintains appropriate test plans to ensure end-to-end processes remain intact after system changes
13. Miscellaneous system administration tasks: e.g. maintaining user types and access controls.
14. Writes ‘Ad Hoc Queries’ in Worktribe and Elements and creates ‘variants’ (filters) on standard reports, as required
15. Exports data from Worktribe and Elements, in order to manipulate with pivot tables to produce relevant summary information, or to prepare relevant import files for Head of Department, Product Manager or Business Owner.
16. Runs reports out of Worktribe and Elements as required

Position Requirements

• A Degree in a relevant subject or equivalent experience
• Experienced in providing application support for administrative systems, including resolving technical queries and errors, carrying out routine maintenance and configuration activity, undertaking system testing and manipulating data
• Previous role that included providing input into process design and drafting system-related documentation
• Experience of supporting Worktribe, Elements and/or other Research Management systems
• Detailed knowledge of Research systems and Research Management business processes
• Up-to-date knowledge of legislation governing Research Grants and Data Management legislation including GDPR
• Well-developed analytical, problem solving and data manipulation skills
• Effective written and verbal communication skills, including the ability to draft detailed technical documents (e.g. test plans) and develop support materials for non-technical users (e.g. presentations, user guides)
• Ability to work on own initiative with minimal supervision
• Ability to deal with complex technical issues in a timely, accurate and effective way
• Excellent attention to detail and organisation skills

If you are interested in the above position, please forward your latest CV and Cover Letter to [e-mail]

WEG Tech is a University owned recruitment business

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Administrative, Information Technology, and Project Management

Industries

Higher Education and Administrative and Support Services