Research and Development Support Officer

Government Recruitment Service; Glasgow; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Disability Confident

Job summary

Government Recruitment Service is seeking a Research and Development Support Officer in Glasgow to join the Occupational Psychology and Psychometric Services team. The role supports the development of psychometric tools and the research required to maintain our psychometric suite, handling enquiries and coordinating testing for trials in an agile environment.

You will work with occupational psychologists, psychometricians, and digital experts, with regular national meetings and UK travel,

Qualifications

• Background in social sciences (e.g., psychology) or numerate degrees (e.g., maths or statistics).
• Experience taking part in research projects and understanding quantitative data collection.
• There are opportunities to develop statistics and data analysis capabilities for the right candidate.

Responsibilities

• Manage and maintain the testing platform for new assessment implementations.
• Set up and manage testing access and tailor products for ad hoc assessment needs.
• Coordinate customer relations to gather systematic feedback on service experience.
• Prepare and build research materials and communicate with participants in a team setting.
• Provide data exports and support for R&D activities, evaluations, and data insights.
• Manage the service’s shared mailbox and handle all stakeholder enquiries.
• Provide secretariat duties for online test and assessment meetings.

Skills

Research experience

Quantitative data collection

Education

Bachelor’s degree in social sciences or numerate field

Job description

Research and Development Support Officer

Company: Government Recruitment Service

Salary: £30,768 to £37,121 a year

Hours: Full-time

Location: Glasgow

Job type: Permanent

Posting date: 3 Nov 2026

Closing date: 13 Nov 2026

This is an exciting time to join our Occupational Psychology and Psychometric Services (OPPS) team - part of the Recruitment Directorate in OneGov in Cabinet Office - as we seek to update and expand our services.

You will be joining a high performing multi-disciplinary team of occupational psychologists, psychometricians and digital experts who use evidence-based practice to put the client and user at the heart of what they do. We are a team that embraces innovation to deliver better results, improved efficiency and added value, with a strong commitment to diversity and inclusion. The ideal candidate for this role would be someone with a background in social sciences (for example psychology) or numerate degrees (such as maths or statistics) who has experience of taking part in research projects and understands quantitative data collection. Although these are not part of key deliverables for the role, depending on the right candidate, there will be opportunities to develop capability in statistics and data analysis. The role will provide a great opportunity to build experience in real world application of psychometrics and occupational psychology and to be supported by a range of experienced, senior members of the team with relevant backgrounds.

If you are passionate about applying psychology and psychometrics in the workplace to really add value across a wide and varied agenda, then we really want to hear from you!

The role

The Research and Development Support Officer will contribute to the smooth running of our service and will play a key role in assisting the development of new psychometric tools as well as the research required for the maintenance of our existing psychometric suite. The job holder will be responsible for managing and maintaining our shared mailbox where we receive a wide range of enquiries from different stakeholders. The job holder will also develop expertise in managing the testing platform and be responsible for assigning tests to test takers as part of trials run by Lead Psychometricians.

The R&D Support Officer will work very closely with a multi-disciplinary team operating an agile project management approach, so will work in an agile way to assist the Psychometricians, Occupational Psychologists, and digital colleagues.

We have regular meetings located in our offices nationally and travel at regular intervals within the UK will be a requirement of the role.

Responsibilities

• Managing the testing platform for the purposes of new assessment implementation
• Setting up and managing testing access and tailoring products and services for ad hoc and bespoke assessment needs
• Customer relations for gathering systematic feedback on their experience using the service
• Providing research support working with the team’s occupational psychologists and psychometricians by preparing and building research materials, communicating with participants
• Tracking test usage and spend of customers using the service, providing data exports to the team to assist with R&D activities, technical evaluations, data analysis and data insights
• Managing the service’s support mailbox, including handling all enquiries incoming from stakeholders
• Providing secretariat duties for online test and assessment meetings

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.