Resales Sales Consultant

JR United Kingdom; Plymouth; Hybrid; GBP 38,000 - 49,000; Full time

Job summary

A leading housing provider in Plymouth seeks a motivated Resales Sales Consultant to manage shared ownership transactions. This role offers flexible working options and requires a solid understanding of resales and staircasing processes, as well as experience with legal documentation. The successful candidate will ensure compliance and maintain high-quality customer service while managing a busy caseload.

Benefits

Competitive salary with OTE potential

Collaborative team environment

Modern office with 2-3 days WFH

Qualifications

• Strong understanding of shared ownership resales and staircasing processes.
• Capable of working independently under pressure.
• Some B2B experience preferred.

Responsibilities

• Manage a portfolio of shared ownership resales and interim staircasing cases.
• Achieve and exceed monthly targets on buyer offers.
• Guide customers through the resales and staircasing process.

Skills

Communication

Organisational

Financial Interpretation

Education

Experience working with legal documents

Familiarity with money laundering regulations

Tools

CRM systems

Case management tools

Job description

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Are you a Shared Ownership Sales Agent? Are you looking for a role that can offer flexibility options?

A leading housing provider is seeking a motivated and experienced Resales Sales Consultant to join their homeownership team. Based in the city, this is an exciting opportunity for someone with a solid understanding of shared ownership, resales, and staircasing to deliver a high-quality service to both customers and external partners.

You will be the main point of contact for homeowners and buyers, managing a caseload of resales and interim staircasing transactions from initial enquiry through to completion, while ensuring regulatory compliance and excellent customer service throughout.

Key Responsibilities:

Manage a portfolio of shared ownership resales and interim staircasing cases

Achieve and exceed monthly targets on buyer offers and listing KPIs

Handle customer enquiries by phone and email in a professional and knowledgeable manner

Maintain accurate and up-to-date case records on CRM systems

Carry out buyer credit checks and ensure anti-money laundering compliance

Guide customers through the resales and staircasing process, providing accurate and timely updates

Interpret leases and provide clear advice on home ownership issues

Liaise with internal teams and external stakeholders, including IFAs, solicitors, surveyors and marketing professionals

Offer marketing guidance in line with CPR and Homes England funding rules

Ensure all activities comply with GDPR and internal best practice

Requirements:

Strong understanding of shared ownership resales and staircasing processes

Experience working with legal documents such as leases, and an understanding of home ownership legislation

Familiarity with money laundering regulations and financial assessments

Experience working with a range of IT systems, including CRM and case management tools

Ability to interpret financial and mortgage information

Excellent communication and organisational skills

Capable of working independently under pressure and to strict deadlines

Some B2B experience preferred

What You'll Get:

Competitive salary of £38,525 with OTE potential up to £6,000

Opportunity to join a reputable organisation committed to affordable home ownership

Collaborative, supportive team environment

Modern office in the city with 2-3 days WFH

If you're a confident and knowledgeable shared ownership sales professional looking for your next challenge, we would love to hear from you.