Request Support Assistant

Gloucestershire County Council; Gloucester; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Leave accrual increase to 30.5 days

Option to purchase 10 extra leave days

LGPS pension

Employee Assistance Programme (EAP)

Cycle to Work scheme

Green Car Salary Sacrifice Scheme

Career development opportunities

Hybrid working arrangements

Employee networks and inclusion

Job summary

Gloucestershire County Council's Request Management team is seeking a capable individual to join as a Request Support Assistant on a fixed-term two-year contract. The role sits within the Information Management Service and supports compliance with UK GDPR, Data Protection Act 2018, FOI Act 2000 and Environmental Information Regulations 2004.

The post holder will log and monitor requests, process and collate information, maintain records, provide helpdesk support and coordinate meetings, training

Qualifications

• Experience with information rights legislation (UK GDPR, Data Protection Act 2018, FOI Act 2000, EIR 2004).
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities with high levels of customer service.

Responsibilities

• Logging and monitoring requests, processing and collating information, maintaining accurate records.
• Providing helpdesk support and coordinating meetings, training and other service activities.
• Handling sensitive information while supporting compliance with information rights legislation.

Job description

Request Management are looking for an effective and efficient individual for a fixed term of two years to join our busy team in the role of Request Support Assistant. The Request Management Team sits within the Information Management Service and plays a vital role in ensuring Gloucestershire County Council meets its statutory obligations under information rights legislation. The team manages requests made under the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, Freedom of Information Act 2000 and Environmental Information Regulations 2004. Working closely with services across the Council, the team provides expert advice, supports compliance with legal requirements, promotes good information governance practices and helps ensure openness, transparency and the protection of individuals' information rights., The Request Support Assistant provides essential administrative and operational support to Request Management, helping to ensure the effective delivery of the Council's information rights and information management services. The role is responsible for logging and monitoring requests, processing and collating information, maintaining accurate records, providing helpdesk support, and coordinating meetings, training and other service activities. Working with sensitive and confidential information, the post holder supports compliance with legislation such as the Freedom of Information Act and Data Protection legislation, while delivering a high standard of customer service to colleagues, partner organisations and members of the public. Strong organisational skills, attention to detail and the ability to manage competing priorities are key to ensuring the smooth operation of the service.

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer. We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for
• employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme (Eligibility criteria and T&Cs apply)
• Green Car Salary Sacrifice Scheme (Eligibility criteria and T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.