Info Rights Support Assistant (Hybrid) - Helpdesk

Gloucestershire County Council; Gloucester; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Leave accrual increase to 30.5 days

Option to purchase 10 extra leave days

LGPS pension

Employee Assistance Programme (EAP)

Cycle to Work scheme

Green Car Salary Sacrifice Scheme

Career development opportunities

Hybrid working arrangements

Employee networks and inclusion

Job summary

Gloucestershire County Council's Request Management team is seeking a capable individual to join as a Request Support Assistant on a fixed-term two-year contract. The role sits within the Information Management Service and supports compliance with UK GDPR, Data Protection Act 2018, FOI Act 2000 and Environmental Information Regulations 2004.

The post holder will log and monitor requests, process and collate information, maintain records, provide helpdesk support and coordinate meetings, training

Qualifications

• Experience with information rights legislation (UK GDPR, Data Protection Act 2018, FOI Act 2000, EIR 2004).
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities with high levels of customer service.

Responsibilities

• Logging and monitoring requests, processing and collating information, maintaining accurate records.
• Providing helpdesk support and coordinating meetings, training and other service activities.
• Handling sensitive information while supporting compliance with information rights legislation.

Job description

Gloucestershire County Council's Request Management team is seeking a capable individual to join as a Request Support Assistant on a fixed-term two-year contract. The role sits within the Information Management Service and supports compliance with UK GDPR, Data Protection Act 2018, FOI Act 2000 and Environmental Information Regulations 2004.

The post holder will log and monitor requests, process and collate information, maintain records, provide helpdesk support and coordinate meetings, training