Reporting & Data Coordination Specialist

SmartRecruiters, Inc.; Bury; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Onsite in Bury

Job summary

LGC Standards in the United Kingdom is seeking a Reporting Coordinator to join our team and deliver accurate reports and excellent customer support to organisations relying on our services daily.

You will work with colleagues across Reporting, Customer Services and Technical teams to ensure participants receive accurate results, high-quality reports and a positive customer experience while maintaining data integrity and supporting system improvements.

Qualifications

• Strong attention to detail and a high level of accuracy.
• Excellent organisational skills and the ability to manage multiple priorities.
• Good written and verbal communication skills.
• Confidence working with data, systems and administrative processes.
• Good working knowledge of Microsoft Office, including Excel, Word and Outlook.
• Ability to work independently and collaboratively within a team.
• A proactive and customer-focused approach.

Responsibilities

• Coordinating reporting activities for allocated proficiency testing schemes.
• Producing, checking and distributing reports and supporting documentation to participants.
• Providing first-line support to customers via email and telephone, helping them with result submissions, reporting queries and system-related questions.
• Accurately entering, validating and maintaining participant and scheme data.
• Assisting with the setup of new scheme years and supporting reporting system configuration activities.
• Supporting testing and validation of system improvements and new functionality.
• Monitoring reporting schedules and helping ensure deadlines are met.
• Working closely with internal teams to resolve issues and deliver a positive customer experience.
• Identifying opportunities to improve processes, reduce manual effort and increase efficiency.
• Supporting departmental objectives and contributing to continuous improvement initiatives.

Skills

Attention to detail

Organisational skills

Communication skills

Independent worker

Team collaboration

Tools

Excel

Word

Outlook

Job description

LGC Standards in the United Kingdom is seeking a Reporting Coordinator to join our team and deliver accurate reports and excellent customer support to organisations relying on our services daily.

You will work with colleagues across Reporting, Customer Services and Technical teams to ensure participants receive accurate results, high-quality reports and a positive customer experience while maintaining data integrity and supporting system improvements.