Proficiency Reporting & Data Coordinator

LGC Group; Bury; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid on-site 2-3 days/week in Bury

Exposure to quality-focused processes

Job summary

LGC Standards is seeking a Reporting Coordinator to join our team in a hybrid role, delivering accurate reports and strong customer support to organisations relying on our proficiency testing services. You will work across Reporting, Customer Services and Technical teams to ensure timely, high-quality results.

The role focuses on coordinating reporting activities, processing data, and helping to improve processes while maintaining a customer-focused approach in a regulated environment.

Qualifications

• Strong attention to detail and a high level of accuracy.
• Excellent organisational skills and the ability to manage multiple priorities.
• Good written and verbal communication skills.
• Confidence working with data, systems and administrative processes.
• Good working knowledge of Microsoft Office, including Excel, Word and Outlook.
• Ability to work independently and collaboratively within a team.
• A proactive and customer-focused approach.

Responsibilities

• Coordinating reporting activities for allocated proficiency testing schemes.
• Producing, checking and distributing reports and supporting documentation to participants.
• Providing first-line support to customers via email and telephone, helping them with result submissions, reporting queries and system-related questions.
• Accurately entering, validating and maintaining participant and scheme data.
• Assisting with the setup of new scheme years and supporting reporting system configuration activities.
• Supporting testing and validation of system improvements and new functionality.
• Monitoring reporting schedules and helping ensure deadlines are met.
• Working closely with internal teams to resolve issues and deliver a positive customer experience.
• Identifying opportunities to improve processes, reduce manual effort and increase efficiency.
• Supporting departmental objectives and contributing to continuous improvement initiatives.

Skills

Attention to detail

Organisational skills

Communication skills

Microsoft Office

Data handling

Teamwork

Independent working

Customer service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

LGC Standards is seeking a Reporting Coordinator to join our team in a hybrid role, delivering accurate reports and strong customer support to organisations relying on our proficiency testing services. You will work across Reporting, Customer Services and Technical teams to ensure timely, high-quality results.

The role focuses on coordinating reporting activities, processing data, and helping to improve processes while maintaining a customer-focused approach in a regulated environment.