Reporting & Analytics Specialist

Henkel; Hemel Hempstead; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Flexible hours & hybrid work

International growth opportunities

Wellbeing programs

Parental leave

Employee share plan

Performance bonus

Pension & life assurance

Annual leave 27 days + 8 holidays

Job summary

Henkel is seeking a data-driven Analyst for an Order-to-Cash and Customer Experience role in the UK. You will transform data into actionable insights, collaborate with CSX, supply chain and business teams, and drive automation and continuous improvement using SAP, Power BI and AI-enabled analytics.

You will develop regional dashboards, monitor KPIs, and provide timely analytics to support decisions while ensuring an outstanding customer experience and operational efficiency.

Qualifications

• 3–5 years in data analytics or similar roles.
• Experience in Customer Service, Order-to-Cash or Supply Chain preferred.
• Strong analytical and problem-solving skills.
• Experience with AI-enabled analytics and automation is a plus.

Responsibilities

• Transform data into actionable insights to support decisions.
• Develop regional dashboards and analytics in collaboration with CSX/CoE.
• Monitor KPIs and provide timely information to improve CX.
• Identify automation opportunities and support data quality initiatives.
• Conduct ad-hoc analyses and provide analytic consultancy.

Skills

Power BI

SQL

Excel (VBA)

Data visualization

Stakeholder management

Fluent English

Education

Bachelor's degree in a relevant field

Tools

SAP

Salesforce Service Cloud

Celonis

Track & Trace

Power Query

Job description

About this Position

Join Henkel in a highly visible Customer Experience and Order-to-Cash role where you will drive service excellence through data, analytics and cross-functional collaboration. Acting as a key link between customers, supply chain and business teams, you will transform complex data into actionable insights, monitor performance, improve customer outcomes and identify opportunities for automation and continuous improvement. Using leading digital tools such as SAP, Power BI and AI-enabled analytics, you will help optimise processes, enhance decision‑making and ensure an outstanding customer experience while supporting business growth and operational efficiency

What you´ll do

• Manage complex Order-to-Cash (OTC) and Customer Service Management(CSM) activities, focusing on decision-based service delivery, while GBS+manages rule-based transactional activities.
• Balance customer needs and priorities against supply chaincapabilities, collaborating closely with CSX, Supply Planning, Logistics,GBS+ and other relevant functions.
• Monitor service commitments across adjacent functions and provide CSXwith timely, actionable information to support excellent customer service.
• Develop and maintain regional reports, dashboards and analytics inclose collaboration with CSX and CSXE teams.
  Partner with stakeholders to understand business challenges andtranslate them into effective data, reporting and analytics solutions.
• Transform complex data into meaningful insights and recommendations,identifying trends, patterns, risks and improvement opportunities tosupport business decision‑making.
• Conduct ad-hoc analyses and provide analytical expertise andconsultancy to CSX and CoE colleagues.
• Drive the automation and continuous improvement of reporting andanalytics, including Key Metrics and other CSX/CoE reporting.
• Identify and leverage emerging AI capabilities to enhance reportingand analytics, increasing automation, efficiency and business insight.
• Identify data harmonisation opportunities and drive improvements in dataquality, processes and data maintenance.
  Provide training and support on reporting, analytics tools andsolutions.
• Act as a key regional contact for the Global Reporting & Analyticsteam.
• Monitor KPIs and proactively identify performance gaps, risks andopportunities for improvement.
• Take ownership of OTC/CSM performance and contribute to continuouslyimproving the Customer Experience (CX).
• Support CSX in maintaining continuity of supply and resolvingcustomer-impacting issues, prioritising activities according tocriticality, customer segmentation and SBU policies.
• Use customer feedback, Voice of Customer (VoC), NPS and CSAT insightsto identify and drive continuous improvement opportunities.
• Champion a customer‑centric, “can‑do” mindset, ensuring internalactivities and priorities support an effortless customer experience.
• Use SAP, Power BI, Service Cloud, Celonis, Track & Trace andother relevant digital tools to drive efficiency, visibility and improvedcustomer outcomes.
• Provide feedback and contribute to the continuous improvement ofsystems, applications and the Service Cloud knowledge base.
• Deliver timely and accurate case management, measure performance andproactively identify opportunities for improvement.
• Build trust and effective working relationships across CSX, CoE, GBS+and wider supply chain teams.
• Ensure all activities comply with Henkel Corporate Standards.

What makes you a good fit

• .3–5 years' experience in a Data Analyst, Data Scientist or similaranalytics role.
• Previous experience within Customer Service, Order-to-Cash or SupplyChain is strongly preferred.
• Strong analytical skills, with the ability to translate complex datainto clear, actionable business insights.
• Advanced knowledge of Power BI and Power Query, together with strongMicrosoft Excel skills including VBA/macros.
• Strong working knowledge of SAP and Microsoft Office applications.
• Experience with Salesforce Service Cloud, Cellonis and/or automationtools would be highly advantageous.
• Strong interest in AI and emerging technologies, with the ability toidentify practical opportunities to apply them within reporting andanalytics.
• Excellent problem-solving skills with a proactive andsolution-oriented approach.
• Strong communication, stakeholder management and influencing skills.
• Customer-focused, self‑motivated and comfortable taking ownership andworking independently.
• Strong organisational, prioritisation and time‑management skills,with the ability to work effectively under pressure and meet deadlines.
• High attention to detail with a strong commitment to data accuracyand quality.
• Fluent in English.
• Collaborative team player with a positive “can‑do” mindset.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Performance bonus / incentives
• Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
• Annual Leave: 27 days plus 8 Bank Holidays
• Celebration vouchers

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.