Repairs Supervisor

James Andrews Recruitment Solutions Ltd; Tunbridge Wells; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Professional development

Career progression

Supportive environment

Job summary

James Andrews Recruitment Solutions Ltd is seeking a Repairs Supervisor for a permanent, full-time role covering properties in the Tunbridge Wells area. The role offers a salary of £45,743 per annum and involves leading a team of operatives and subcontractors to deliver responsive repairs to the highest standards.

The ideal candidate will have experience supervising repairs or maintenance teams, plus a strong background in building maintenance and safety.

Qualifications

• Experience supervising repairs or maintenance teams.
• Experience in responsive repairs or property maintenance environment.
• Experience managing employee performance and supporting team development.
• Experience carrying out property inspections and quality assurance checks.

Responsibilities

• Supervising a team of operatives and subcontractors to ensure repairs are completed to a high standard and in line with KPIs.
• Monitoring operative productivity, diaries and attendance to maximise performance.
• Managing follow-on works, material orders and customer appointments.
• Carrying out pre-inspections, work-in-progress inspections and post-inspections to ensure quality standards are met.
• Supporting the Customer Care team with complaints, disrepair cases and complex customer issues.
• Undertaking toolbox talks, vehicle inspections and health and safety compliance checks.
• Managing annual leave, return-to-work meetings and other employee relations matters.
• Conducting regular one-to-one meetings and identifying training and development opportunities for operatives.
• Building strong relationships with schedulers and supporting continuous service improvement.
• Promoting safeguarding responsibilities and ensuring compliance with company policies and procedures.

Skills

Leadership

Communication

Dispute resolution

Organisational skills

Workload management

IT literacy

Mobile technology

Health & safety

Tools

PDAs

Job description

We are currently working in partnership with a well-established and highly respected housing provider, who are looking to appoint a Repairs Supervisor on a permanent basis.

This will be a full-time position covering properties across the Tunbridge Wells area, with a salary of £45,743 per annum.

Our client is a forward-thinking organisation with a strong reputation for delivering high-quality homes and services across the South East. With a customer-first approach and a commitment to continuous improvement, they are looking for an experienced Repairs Supervisor to lead a team of operatives and subcontractors, ensuring responsive repairs are delivered safely, efficiently and to the highest standards.

The ideal candidate will have experience supervising maintenance teams, a strong understanding of building maintenance and repairs, and the ability to drive performance whilst delivering excellent customer service.

Duties will include (but are not limited to):

• Supervising a team of operatives and subcontractors to ensure repairs are completed to a high standard and in line with KPIs
• Monitoring operative productivity, diaries and attendance to maximise performance
• Managing follow-on works, material orders and customer appointments
• Carrying out pre-inspections, work-in-progress inspections and post-inspections to ensure quality standards are met
• Supporting the Customer Care team with complaints, disrepair cases and complex customer issues
• Undertaking toolbox talks, vehicle inspections and health and safety compliance checks
• Managing annual leave, return-to-work meetings and other employee relations matters
• Conducting regular one-to-one meetings and identifying training and development opportunities for operatives
• Building strong relationships with schedulers and supporting continuous service improvement
• Promoting safeguarding responsibilities and ensuring compliance with company policies and procedures

Experience required:

• Previous experience supervising repairs or maintenance teams
• Experience within a responsive repairs or property maintenance environment
• Experience managing employee performance and supporting team development
• Experience carrying out property inspections and quality assurance checks

Skills, knowledge and expertise required:

• Excellent leadership, communication and dispute resolution skills
• Good understanding of building maintenance and responsive repairs
• Strong organisational and workload management skills
• IT literacy, including experience using mobile technology and workforce management systems
• Ability to manage competing priorities in a fast-paced environment
• Strong commitment to health and safety and customer service excellence
• Experience working within Social Housing
• Experience using PDAs or mobile working technology
• Proactive approach with a professional attitude and high standards

Rewards and Benefits:

• Competitive salary of £45,743 per annum
• Opportunity to join a respected organisation with a strong social purpose
• Supportive and collaborative working environment
• Ongoing professional development and career progression opportunities

Working hours:

• Full-time
• Monday – Friday

Please note that you require recent experience to apply for this role.