Repairs Supervisor

Town & Country Housing; Tunbridge Wells; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company van

Fuel card

25 days holiday

28 days at 5 years

30 days at 10 years

Colleague referral fee

Pension scheme

Life insurance

24/7 digital GP service

Eye test voucher

flu jab

Flexible benefits

Corporate discounts

Travel loan

Job summary

Town & Country Housing is seeking an experienced Repairs Supervisor to lead a team of tradespeople and subcontractors delivering repairs and maintenance across the Kent area. This hands-on leadership role focuses on delivering an outstanding service while supporting and developing a high-performing workforce.

The role is on-site with duties including daily leadership, workload management, and ensuring safety and quality.

Qualifications

• Experience supervising trade operatives or maintenance teams.
• Strong understanding of building maintenance and repairs.
• Strong communication and problem-solving skills.
• Ability to manage performance, resolve issues, and maintain high standards of workmanship and safety.

Responsibilities

• Provide day-to-day leadership and support to a team of operatives, ensuring work is completed safely, efficiently, and to the highest standards.
• Monitor performance, carry out inspections, and support the management of materials and resources.
• Drive operational performance, maintain excellent health and safety standards, and ensure repairs are completed right the first time.
• Co-coach and develop team members, identify training needs, manage employee relations matters, and promote a positive, safety-first culture.
• Collaborate with schedulers and customer-care colleagues to manage workloads, resolve issues, and improve service delivery.
• Perform pre-inspections and work-in-progress checks, support complaint resolution and safeguarding responsibilities.

Skills

Team supervision

Building maintenance

Communication

Problem solving

Performance management

IT systems

Decision making

Social housing

City & Guilds

Customer focus

Education

City & Guilds qualification

Job description

Our VacancyWe have an exciting opportunity for an experienced Repairs Supervisor to join our team, leading a dedicated group of tradespeople and subcontractors delivering high-quality repairs and maintenance services across the Kent area. This is a hands‑on leadership role where you'll play a key part in ensuring our customers receive an outstanding service while supporting and developing a high-performing workforce.

Responsibilities

• Provide day‑to‑day leadership and support to a team of operatives, ensuring work is completed safely, efficiently, and to the highest standards.
• Monitor performance, carry out inspections, and support the management of materials and resources.
• Drive operational performance, maintain excellent health and safety standards, and ensure repairs are completed right the first time.
• Co‑coach and develop team members, identify training needs, manage employee relations matters, and promote a positive, safety‑first culture.
• Collaborate with schedulers and customer‑care colleagues to manage workloads, resolve issues, and improve service delivery.
• Perform pre‑inspections and work‑in‑progress checks, support complaint resolution and safeguarding responsibilities.

Qualifications

• Prior experience supervising trade operatives or maintenance teams.
• Strong understanding of building maintenance and repairs.
• Strong communication and problem‑solving skills.
• Ability to manage performance, resolve issues, and maintain high standards of workmanship and safety.
• Comfortable using IT systems and mobile technology to monitor performance, manage workloads, and ensure accurate record keeping.
• Proactive approach, sound decision‑making skills, and ability to manage multiple priorities in a fast‑paced environment.
• Experience working within social housing and a relevant City & Guilds qualification is desirable but not essential.
• Positive, customer‑focused attitude, commitment to continuous improvement, and passion for developing and supporting a team.

Benefits

• Company van and fuel card.
• 25 days holiday, increasing to 28 days at 5‑years service and 30 days at 10‑years service.
• Up to £3,000 colleague referral fee.
• Contributory pension scheme with 4% to 10% matched contributions.
• Life insurance.
• 24/7 digital GP service and counselling helpline (including face‑to‑face sessions).
• Free annual eye test voucher and contribution towards glasses.
• Free annual flu jab.
• Flexible annual benefits (dental, healthcare, shopping vouchers, technology etc.).
• Access to an extensive range of corporate discounts on shopping, travel, and days out.
• Travel loan.

Work Conditions

Full‑time permanent position, working on site 8am‑5pm Monday‑Friday. You will need a full driving licence for this role. As a Disability Confident Committed employer, we guarantee interview opportunities for all disabled applicants who meet the minimum criteria and will make reasonable adjustments throughout the recruitment process.