Repairs Inspector

Orbit Group; Erith; On-site; GBP 42,000 - 56,000; Full time

Job summary

Orbit Group is seeking a Property Repairs Surveyor to deliver a customer‑focused repairs service across Erith and surrounding areas. You will inspect, cost, and specify repairs, manage escalation and drive safe, compliant living environments for tenants.

The role emphasizes ownership, quality, and collaboration with Area Repairs Managers. Essentially you will survey properties, cost works using SORs, and support budget control while ensuring timely, high‑quality repairs in line with housing

Qualifications

• RICS qualification or experience in a building surveying role.
• Knowledge of building maintenance and repair management.
• Ability to survey properties and prepare schedules of work using SOR codes.
• Experience with mixed tenure blocks and lease differences.
• Knowledge of Housing and Health & Safety legislation.
• Flexibility for travel and out-of-hours work.

Responsibilities

• Lead customer expectations on inspections for repairs and address escalations.
• Carry out structural, DMC, and DTD inspections and advise on repair matters.
• Prepare pre/interim/post inspections and cost works using SORs.
• Manage inspection workstreams across Day to Day and Major Repairs.
• Provide costed specifications to reflect good building practice.
• Act as first responder for fire, insurance and structural incidents.
• Assist with budget control and commercially advise on repairs.

Skills

RICS qualification

Building maintenance experience

Survey properties & SORs

Multi-tenure property knowledge

Housing & Health & Safety legislation

Willingness to travel / out of hours

Conflict management (desirable)

Stock condition surveys (desirable)

Disrepair knowledge (desirable)

Education

Ordinary/Higher National Certificate in building

Job description

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than , people live in our homes.

If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

The purpose of this role is to provide Orbit customers with the assurance of a dedicated and customer focused approach for repairs delivery. Ensuring our homes and communal places are safe, well maintained and that our contractual obligations to customers are delivered effectively and efficiently

This role is part of Property where you'll help us to lead the way investing and maintaining 46, homes.

This role will cover Erith & surrounding areas.

What you'll achieve

• As part of the Property Repairs team's new culture of "Ownership and Resolution", you will be the owner of and manage the customer expectations on inspected repairs and be the point of contact for all responsive repairs' escalations and complaints within your assigned property area
• Responsible for carrying out Structural and Technical Repairs Inspections, DMC Inspections, DTD Repairs Inspections and provide technical assistance to the business on repairs related matters
• Responsible for carrying out pre, interim and post inspections, specify and cost works using SORs as required. Update IT systems with all necessary information and report on property conditions
• Inspection workstreams include Day to Day Repairs, Major Repairs and Damp, Mould and Condensation across individual dwellings and communal assets
• Actively find solutions to required repairs, provide specifications and schedules of works to reflect good building practice, ensuring that works orders are designed and prioritised to deliver cost effective, high quality, customer-focused repairs
• Provide the business with a "First Responder" capability by attending Fire, Insurance and Structural incidents and action the resolution including the management of immediate risk removal
• Diagnose building defects and seek budget estimates for remedial improvement works, seeking advice on complex matters from the Area Repairs Managers
• To assist with the budget control and liaise with Area Repairs Manager to confirm budgets are on track and apply a true commercial approach to repair requirements

What you'll bring

Essential skills

• RICS qualification or Experience of working in a building surveying role or similar capacity
• Knowledge/experience of building maintenance and repair management
• Knowledge, experience, and the ability to survey properties and provide accurate and detailed schedules of work using schedule of rates codes
• Knowledge and experience of working with mixed tenure blocks and understanding differences in lease agreements
• Knowledge of relevant Housing and H&S legislation (e.g., Landlord & Tenant Act, RICS Code, Building Safety Act, etc.)
• Flexible approach to travel and working hours to accommodate customer meetings and out of hours rota

Desirable skills

• Ordinary or Higher National Certificate in building or a related discipline
• Experience in Stock Condition Surveys for social housing
• Experience of conflict management and dealing with vulnerable customers
• Knowledge/experience of disrepair

Why Orbit?

Choosing us means being rewarded in every sense.

Here's what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

• Online application
• Interview(s)
• Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.