Repairs Estimator (London Centre)

Orona Group; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Attractive Salary

Generous Holiday Allowance

Pension scheme

Life Insurance

Medical Cash Back Plan

Family-Friendly Benefits

Employee Assistance Programme

Eyecare vouchers

Long Service Awards

Recruitment Referral Fee

Continuous Training & Development

Job summary

Orona is seeking a role in the UK to identify repair opportunities, prepare quotations, and progress chargeable orders. The role collaborates with service and account managers to maximise repair opportunities and ensure accurate quotes are handed over for completion.

The candidate should have lift industry experience, strong client relations skills, and proficiency with quoting IT tools. There is a clear focus on converting quotes to orders and supporting regional office administration.

Qualifications

• Previous experience in the lift industry is essential.
• Strong interpersonal and communication skills.
• Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in IT tools and systems related to quoting and customer management.

Responsibilities

• Review maintenance reports and engineer notes to identify repair opportunities.
• Create accurate, timely quotations for repairs and insurance requests.
• Follow up with clients to ensure quotes are received and understood.
• Convert quotes into orders by building trust and offering solutions.
• Support admin tasks in the regional service office, including handling calls.

Skills

Lift industry experience

Sales / estimating capacity

Interpersonal skills

Organizational skills

IT tools for quoting / CRM

Tools

Quoting software

Job description

Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments.
Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort.
Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world.
Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.
1 out of every 10 new lifts in Europe is an Orona lift
100 countries have Orona products installed
300,000 lifts worldwide with Orona technology
25,000,000 We bring more than 25 million people every day to their destination
Number 1 in production capacity in Europe for complete lifts
1st company in the sector worldwide certified in Ecodesign - ISO 14006.
More information at www.orona.co.uk
At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.

The Role

Responsible for identifying repair work opportunities; compiling quotations for repair works and progressing with customers to gain chargeable orders. Liaises with service & account managers in regional offices to maximise chargeable repair order opportunities

Reviews customer orders gained and accurately prepares repairs package for handover to relevant Repairs Supervisor for completion

Key Responsibilities

• Review maintenance reports and engineer notes to identify repair opportunities.
• Create accurate, timely quotations for repairs and insurance requests.
• Follow up with clients to ensure quotes are received and understood.
• Convert quotes into orders by building trust and offering solutions.
• Support admin tasks in the regional service office, including handling calls.

What We’re Looking For

• Previous experience in the lift industry is essential, ideally in a sale or estimating capacity.
• Strong interpersonal and communication skills, with the ability to build effective relationships with clients.
• Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in IT tools and systems related to quoting and customer management.

Why Join ORONA?

We offer more than just a job — we offer long-term career development within a stable and growing company.

What We Offer

Attractive Salary: Competitive pay that reflects your skills and experience

Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays

Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us

Peace of Mind: Life Insurance to support you and your loved ones

Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services

Family-Friendly Benefits: Enhanced leave for family-related events and emergencies

Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges

Eye Care: Eyecare vouchers to help keep your vision sharp

Recognition for Longevity: Long Service Awards to celebrate your milestones with us

Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent

Continuous Growth: Ongoing Training & Development opportunities to support your career journey

Join ORONA and be part of a company moving the world safely and efficiently every day.

• Previous experience in the lift industry is essential, ideally in a sales or estimating capacity.
• Strong interpersonal and communication skills, with the ability to build effective relationships with clients.
• Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in IT tools and systems related to quoting and customer management.