Repairs Customer Service Representative

Safran; Braintree; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual Leave 25 days + holidays

Pension Scheme

Life Assurance

Cycle to Work Scheme

Free onsite parking

Job summary

Safran Aerosystems in the UK seeks a Repair Customer Service Representative at our Braintree site to manage repair orders from receipt through invoicing, ensuring on-time delivery and contractual compliance. You will be the primary interface between customers and internal teams, supporting efficient order execution and proactive communication throughout the repair process.

The role emphasizes accuracy in documentation, quotations, and warranty checks, with collaboration across Sales, Programs,

Qualifications

• Experience in customer service, sales administration, order management, or aftermarket support.
• A customer-centric mindset and a commitment to delivering an outstanding customer experience.
• Strong communication and relationship-building skills.
• Excellent organizational skills with the ability to manage multiple tasks and priorities.
• High attention to detail and accuracy when handling customer orders and documentation.
• Proficiency in ERP systems and Microsoft Office tools.
• A proactive, solution-oriented approach and the ability to work collaboratively in a cross-functional environment.
• Strong ownership, accountability, and follow-through.
• Previous experience in an aerospace, manufacturing, or MRO environment is desirable but not essential.

Responsibilities

• Review customer repair orders and ensure accuracy of all related documentation and ERP data.
• Acknowledge receipt of orders and maintain proactive communication with customers.
• Prepare and issue quotations in accordance with established pricing policies.
• Follow up on quotations and secure customer approval in a timely manner.
• Verify eligibility for commercial warranty coverage.
• Provide repair lead times and updates throughout the repair process.
• Process approved quotations and customer orders within the ERP system.
• Monitor margins and elevate any unexpected deviations.
• Transmit repair reports and other required documentation to customers.
• Manage COP quarantine activities.
• Prepare and issue customer invoices as required.
• Respond to customer inquiries and coordinate requests with internal stakeholders.
• Liaise with Sales, Programs, Customer Support, Production/MRO, Supply Chain, and Finance teams to support order execution.
• Maintain accurate records and complete all necessary documentation.
• Contribute to continuous improvement and customer satisfaction initiatives.
• Support team colleagues and perform other duties as reasonably requested by management.

Skills

Customer service

Order management

Communication

Organizational skills

Attention to detail

Cross-functional collaboration

Problem solving

Ownership

Tools

ERP systems

MS Office

Job description

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.

Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.

At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision

We are looking for talented individuals to join our Customer services team as a Repair Customer Service Representative at our Braintree site

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures.

The purpose of this role is to manage repair orders from receipt through to invoicing, ensuring customer satisfaction, on-time delivery, and compliance with contractual requirements. The Repairs Customer Service Representative acts as the key interface between customers and internal teams, supporting efficient order execution and proactive communication throughout the repair process.

Key Responsibilities will include:

• Review customer repair orders and ensure accuracy of all related documentation and ERP data.
• Acknowledge receipt of orders and maintain proactive communication with customers.
• Prepare and issue quotations in accordance with established pricing policies.
• Follow up on quotations and secure customer approval in a timely manner.
• Verify eligibility for commercial warranty coverage.
• Provide repair lead times and updates throughout the repair process.
• Process approved quotations and customer orders within the ERP system.
• Monitor margins and elevate any unexpected deviations.
• Transmit repair reports and other required documentation to customers.
• Manage Customer-Owned Property (COP) quarantine activities.
• Prepare and issue customer invoices as required.
• Respond to customer inquiries and coordinate requests with internal stakeholders.
• Liaise with Sales, Programs, Customer Support, Production/MRO, Supply Chain, and Finance teams to support order execution.
• Maintain accurate records and complete all necessary documentation.
• Contribute to continuous improvement and customer satisfaction initiatives.
• Support team colleagues and perform other duties as reasonably requested by management.

Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including:

• Annual Leave, 25 days of holiday per year, plus bank holidays
• Long service holiday reward
• Holiday Buy & Sell Scheme (available after qualifying period)
• Life Assurance
• Death in Service benefit: 8× annual salary
• Pension Scheme
• Stakeholder pension plan with two contribution levels:
  • Health & Wellbeing
  • Cash Health Plan (including contributions for dental and optical costs)
• Employee Assistance Programme (EAP)
• Cycle to Work Scheme
• Wellbeing Committee-sponsored events
• Company sick pay (after qualifying period)
• Work Environment & Equipment
• Uniform and safety wear provided
• Free onsite parking
• Income Protection
• Group Income Protection (available after qualifying period)
• Social & Engagement
• Summer Party or team activities
• Christmas event
• Awareness days and company supported activities
• Employee Referral Scheme
• Family Support
• Enhanced Maternity Leave

Here, we craft excellence together.

We understand that diversity and inclusion make teams stronger. We are committed to fair and equitable employment practices for everyone.

We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert. We encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the hiring process that may better facilitate your participation.

Why Safran?

A global presence: Be part of a global aerospace, defence & space business with over 100,000 Colleagues, across 300 sites in 30 countries.

Inclusive & empowering environment: We celebrate our differences and believe they make us stronger.

Innovation at the core: Join our mission to decarbonise aerospace and make the world a safer place. Your ambitions can take us further.

Mobility & training opportunities: We can support your ambitions with training, development, a personalised career plan and mobility opportunities. If you have big dreams, we'll support you to make them a reality.

Get involved:

We have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassadors, Employee Forum, Charity Partnerships and Wellbeing Programs

What You’ll Bring

• Experience in customer service, sales administration, order management, or aftermarket support.
• A customer-centric mindset and a commitment to delivering an outstanding customer experience.
• Strong communication and relationship-building skills.
• Excellent organizational skills with the ability to manage multiple tasks and priorities.
• High attention to detail and accuracy when handling customer orders and documentation.
• Proficiency in ERP systems and Microsoft Office tools.
• A proactive, solution-oriented approach and the ability to work collaboratively in a cross-functional environment.
• Strong ownership, accountability, and follow-through.
• Previous experience in an aerospace, manufacturing, or MRO environment is desirable but not essential.