Repairs Customer Service Representative

Safran; Bocking; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual Leave 25 days

Life Assurance

Pension Scheme

Employee Assistance Programme

Onsite parking

Job summary

Safran is seeking a Repairs Customer Service Representative in the Braintree area to manage repair orders from receipt through invoicing. You will act as the key interface between customers and internal teams, ensuring on-time delivery and compliance with contractual requirements.

You will review orders, issue quotations, provide lead times, and coordinate with Sales, Programs, Customer Support, Production/MRO, Supply Chain, and Finance to support order execution.

Qualifications

• Experience in customer service, sales administration, order management, or aftermarket support.
• Customer-centric mindset and commitment to delivering an outstanding customer experience.
• Strong communication and relationship-building skills.
• Excellent organizational skills with the ability to manage multiple tasks and priorities.
• High attention to detail and accuracy with customer orders and documentation.
• Proficiency in ERP systems and Microsoft Office tools.
• A proactive, solution-oriented approach and the ability to work collaboratively in a cross-functional environment.

Responsibilities

• Review customer repair orders and ensure accuracy of all related documentation and ERP data.
• Acknowledge receipt of orders and maintain proactive communication with customers.
• Prepare and issue quotations in accordance with established pricing policies.
• Follow up on quotations and secure customer approval in a timely manner.
• Verify eligibility for commercial warranty coverage.
• Provide repair lead times and updates throughout the repair process.
• Process approved quotations and customer orders within the ERP system.

Skills

Customer service experience

Order management

ERP systems

Relationship-building

Organizational skills

Attention to detail

MS Office proficiency

Cross-functional collaboration

Tools

ERP systems

Microsoft Office

Job description

Position description

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Front office

Job title

Repairs Customer Service Representative

Employment type

Permanent

Professional category

Administrative staff

Part time / Full time

Full-time

Job description

At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision

We are looking for talented individuals to join our Customer Relations team as a Repairs Customer Service Representative at our Braintree site.

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures.

Your Role

The purpose of this role is to manage repair orders from receipt through to invoicing, ensuring customer satisfaction, on-time delivery, and compliance with contractual requirements. The Repairs Customer Service Representative acts as the key interface between customers and internal teams, supporting efficient order execution and proactive communication throughout the repair process.

Key Responsibilities will include:

• Review customer repair orders and ensure accuracy of all related documentation and ERP data.
• Acknowledge receipt of orders and maintain proactive communication with customers.
• Prepare and issue quotations in accordance with established pricing policies.
• Follow up on quotations and secure customer approval in a timely manner.
• Verify eligibility for commercial warranty coverage.
• Provide repair lead times and updates throughout the repair process.
• Process approved quotations and customer orders within the ERP system.
• Monitor margins and elevate any unexpected deviations.
• Transmit repair reports and other required documentation to customers.
• Manage Customer-Owned Property (COP) quarantine activities.
• Prepare and issue customer invoices as required.
• Respond to customer inquiries and coordinate requests with internal stakeholders.
• Liaise with Sales, Programs, Customer Support, Production/MRO, Supply Chain, and Finance teams to support order execution.
• Maintain accurate records and complete all necessary documentation.
• Contribute to continuous improvement and customer satisfaction initiatives.
• Support team colleagues and perform other duties as reasonably requested by management.

But what else? (benefits, specificities, etc.)

Here, we craft excellence together.

We understand that diversity and inclusion make teams stronger. We are committed to fair and equitable employment practices for everyone.

We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert. We encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the hiring process that may better facilitate your participation.

Why Safran?

• A global presence: Be part of a global aerospace, defence & space business with over 100,000 Colleagues, across 300 sites in 30 countries.
• Inclusive & empowering environment: We celebrate our differences and believe they make us stronger.
• Innovation at the core: Join our mission to decarbonise aerospace and make the world a safer place. Your ambitions can take us further.
• Mobility & training opportunities: We can support your ambitions with training, development, a personalised career plan and mobility opportunities. If you have big dreams, we'll support you to make them a reality.

Get involved:

We have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassadors, Employee Forum, Charity Partnerships and Wellbeing Programs.

Candidate skills & requirements

What You’ll Bring

• Experience in customer service, sales administration, order management, or aftermarket support.
• A customer-centric mindset and a commitment to delivering an outstanding customer experience.
• Strong communication and relationship-building skills.
• Excellent organizational skills with the ability to manage multiple tasks and priorities.
• High attention to detail and accuracy when handling customer orders and documentation.
• Proficiency in ERP systems and Microsoft Office tools.
• A proactive, solution-oriented approach and the ability to work collaboratively in a cross-functional environment.
• Strong ownership, accountability, and follow-through.
• Previous experience in an aerospace, manufacturing, or MRO environment is desirable but not essential.

Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including:

• Annual Leave, 25 days of holiday per year, plus bank holidays
• Long service holiday reward
• Holiday Buy & Sell Scheme (available after qualifying period)
• Life Assurance
• Death in Service benefit: 8× annual salary
• Pension Scheme
• Stakeholder pension plan with two contribution levels:
  • Health & Wellbeing
  • Cash Health Plan (including contributions for dental and optical costs)
• Employee Assistance Programme (EAP)
• Cycle to Work Scheme
• Wellbeing Committee-sponsored events
• Company sick pay (after qualifying period)
• Work Environment & Equipment
• Uniform and safety wear provided
• Free onsite parking
• Income Protection
• Group Income Protection (available after qualifying period)
• Social & Engagement
• Summer Party or team activities
• Christmas event
• Awareness days and company supported activities
• Employee Referral Scheme
• Family Support
• Enhanced Maternity Leave

Position location

Job location

Europe, UK, England, East of England

City (-ies)

Braintree

Candidate criteria

Additional Languages preferred

English (Fluent)