Repairs Co-Ordinator

The Royal Borough of Kensington & Chelsea Council; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join the Royal Borough of Kensington and Chelsea as a Repairs Coordinator, where you'll ensure residents receive a responsive and caring repairs service. This role involves coordinating repairs, managing a team, and providing excellent customer service to enhance the living conditions of our community.

Benefits

Structured training and one-to-one support

Opportunities to shadow colleagues

Supportive team environment

Qualifications

• Experience in repairs and maintenance.
• Strong communication skills, both face-to-face and over the phone.
• Ability to manage time and support a team.

Responsibilities

• Coordinate the full lifecycle of repairs.
• Manage a team and delegate tasks effectively.
• Be the first point of contact for residents' concerns.

Skills

Customer Service

Communication

Problem-Solving

Leadership

Organization

Job description

Be the heart of our community - help us keep homes safe, warm and well-maintained.

At the Royal Borough of Kensington and Chelsea (RBKC), we believe that everyone deserves to feel secure and comfortable in their home. As a Repairs Coordinator, you'll play a vital role in making that happen - ensuring our residents receive a responsive, efficient and caring repairs service every day.

Working Style:

You'll be based in the Borough for 4 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives.

What you'll be doing:

Your role will be hands-on, fast-paced and rewarding. You'll coordinate the full lifecycle of repairs - from raising jobs and scheduling operatives to tracking progress, managing materials, and following up with residents. No two days will be the same.

You'll be the first point of contact for many of our residents, so your ability to communicate clearly and compassionately will make all the difference. You'll be listening to their concerns, diagnosing repairs, resolving queries, and ensuring they feel supported and informed every step of the way.

This is a service-focused role, but also a leadership one. You'll manage a team, delegate tasks effectively, and keep everything running smoothly to meet high standards and tight deadlines.

For further details, please review the Job Description and Person Specification

What you'll bring

You'll come with experience in repairs and maintenance, a clear understanding of what great customer service looks like, and a proactive approach to problem-solving.

We're looking for someone who can lead by example - who knows how to manage their time, support their team, and keep things moving when priorities shift. Strong communication skills are a must, both face-to-face and over the phone, along with empathy and a genuine commitment to getting things right for our residents.

You'll bring energy, organisation, and a can-do attitude that helps everyone around you succeed.

Why join us

At RBKC, we're all in - investing in our people, our communities and our future.

This is more than just a role - it's an opportunity to be all in with a close-knit, supportive team that pulls together to get things done. We're committed to developing our staff and helping you grow, with structured training, one-to-one support, and opportunities to shadow colleagues and learn new skills.

In a team like ours, your contributions really matter, and you'll see the impact of your work every day.

About us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

At RBKC, we're all in - and so is your role. As a Repairs Coordinator, you'll have a direct and lasting impact on the lives of our residents by making sure their homes are well-maintained, safe, and comfortable. Every repair you help coordinate, every issue you help resolve, plays a part in creating a positive living environment where people feel truly supported and cared for.

Interview Details and Role Requirements

Interviews will be held on Monday 16th June 2025

Ready to join us?

We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you