Repairs and Maintenance Adviser

Islington & Shoreditch Housing Association Ltd; London; On-site; GBP 33,000; Full time

Job summary

A leading housing association in London is seeking a Repairs and Maintenance Adviser for a full-time, one-year fixed-term contract. Candidates should have excellent customer service skills, effective communication, and experience in managing expectations. The role involves engaging with residents and supporting them with maintenance queries. Applications are encouraged by those with eligibility to work in the UK before the deadline of 09:00 on Monday, 07 July 2025.

Qualifications

• Eligible to work in the UK.
• Experience in a customer-facing role.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Manage expectations of customers/residents/clients effectively.
• Listen actively to understand issues and provide support.
• Prioritize tasks under competing deadlines.

Skills

Customer Service

Communication Skills

Problem Solving

Time Management

Job description

Job Title:Repairs andMaintenance Adviser

Hours:35 hours (full time)

Location:ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR

Salary:£32, 247

Contract:1 year fixed term contract (FTC)

Application Process

Please send your CV with a cover letter. To improve your chances of being shortlisted, your covering lettermustanswer these questions [maximum 300 words each answer]. Tell us:

1. After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role?
2. About a challenge you’ve experience when managing the expectations of a customer/resident/client. What happened? How did you navigate it, and what did you learn?
3. About a time when you have actively listened to help you understand a customer/resident/client’s issue – tell us a little bit about what happened, and what was the outcome. We’re interested in how your listening skills benefited the situation.
4. When completing multiple tasks with competing deadlines, how do you prioritise?
5. Anything else you want to share with us about you relevant to this role or working at ISHA.

Please note:We are only able to accept applications from candidates with eligibility to currently work in the UK.

Deadline: 09:00 on Monday 07 July 2025

Interview: TBC