Repair Technician

Sepura; Cambridge; On-site; GBP 28,000 - 37,000; Full time

Job summary

Sepura Ltd in Waterbeach, Cambridge, is seeking a Repair Technician to join our Repairs team, ensuring customer equipment is repaired to the high standards expected by Sepura users. You will work in a structured service environment, diagnosing faults, disassembling/reassembling products, performing repairs, and verifying outcomes with test equipment.

You’ll document results and manage parts, collaborating across departments.

Qualifications

• Experience in a Repair/Service Environment following defined procedures.
• Mechanical assembly/disassembly of products with PCB level soldering.
• Ability to use standard test equipment and service tools.
• Strong attention to detail and ability to follow work instructions.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Diagnose and confirm customer-reported faults using defined procedures and test equipment.
• Disassembly and reassembly of products, including replacement of standard components.
• Conduct inspection and verification of completed repairs.
• Record all repair work accurately within the management system.
• Maintain availability and control of spare parts within your area.
• Escalate issues promptly to the line manager.

Skills

Repair/Service Experience

Mechanical Assembly/Disassembly

PCB Soldering

Test Equipment

Attention to detail

Independent and team

MS Office

Education

Higher level education (GNVQ/BTEC/A Levels)

Tools

Test jigs and fixtures

BGA machine

ERP systems (Dynamics AX/365)

Job description

The Repair Technician will be part of Sepura’s Repairs team, ensuring that Customer equipment is repaired to the high standard that users of Sepura device expect and rely upon.

As a Repair Technician you will have a background in working in a structured, process-driven Repair/Service environment and experience in keeping on top of the workload within working in a busy Repair Centre.

Come and join Sepura Ltd at an exciting time of growth and progress your career within this innovative technology company, based in Waterbeach, Cambridge.

Role

• Diagnose and confirm customer-reported faults using defined procedures using test equipment, jigs, and fixtures
• Perform disassembly and reassembly of products, including replacement of standard components
• Conduct inspection and verification of completed repairs
• Use required software tools to support the repair and processing or products
• Carry out defined hardware modifications in line with work instructions
• Deliver tasks to achieve product turnaround and service level requirements
• Record all repair work accurately within the management system
• Maintain availability and control of spare parts within your area
• Escalate issues or risks promptly to the line manager.

Day to Day:

Our customer base includes many different industries and markets around the world. Our complete TETRA and LTE solutions have been developed specifically for users in multiple sectors to face their critical communications challenges.

Providing an essential service to Sepura’s customers, you will be supported by your manager and team, as well as collaborating with other departments across the business.

Repair Technician Activities You Will Be Responsible For Include

• Repair customer equipment using established procedures and test jigs
• Verify successful repair through structured test and validation processes
• Dispose of customer equipment in line with regulatory requirements
• Support internal and customer-driven hardware modification programmes
• Work collaboratively with team members and other departments across Sepura
• Maintain accurate repair records and documentation
• Follow defined processes, including Health & Safety guidelines.

Due to the nature of the services delivered by the team, this role requires candidates to be UK SC cleared.

Qualifications

What you need to succeed:

• Higher level education (e.g. GNVQ, BTEC or A Levels)

Essential Experience and Skills

• Experience in a Repair/Service Environment following defined procedures
• Mechanical Assembly/disassembly of Products and able to undertake PCB level soldering
• Ability to use standard test equipment and service tools.
• Strong attention to detail and ability to follow work instructions accurately
• Ability to work independently and as part of a team in a fast-paced environment.
• Good interpersonal skills.
• Familiarity with using MS Office (Excel/Word).

Desirable Experience and Skills:

• Experience in an Electronics manufacturing environment.
• Experienced in the use of BGA Machine.
• Awareness of Health and Safety processes.
• IPC inspection certification
• Familiarity with ERP systems such as Dynamics AX/365.