REPAIR PLANNER

BBS Recruitment; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A recruitment agency for transport and logistics is seeking an experienced Repair planner for a temporary role in London. The ideal candidate will be responsible for scheduling appointments and overseeing operational performance, ensuring high quality service delivery. Applicants should have strong communication skills and the ability to manage multiple tasks effectively.

Qualifications

• Excellent communication to interact with teams and stakeholders.
• Organizational skills to manage multiple tasks effectively.
• Ability to lead and collaborate with teams.

Responsibilities

• Schedule appointments and programmed works with operatives.
• Monitor performance systems and ensure accuracy.
• Manage work orders and maintain accurate records.
• Operate customer satisfaction surveys and communicate with customers.
• Receive and resolve operative calls regarding variations and access issues.
• Assist clients and customers with repairs knowledge.
• Maintain dynamic appointment scheduling system data.
• Prepare records, statistics, and respond to complaints.
• Report on operative performance and escalate issues.
• Maintain knowledge of relevant legislation and best practices.
• Liaise with staff and agencies for service delivery.
• Maintain staffing and operational records accurately.

Skills

Excellent verbal and written communication skills

Strong organizational and time management skills

Ability to lead and supervise staff

Flexibility and adaptability

Dedication to customer satisfaction

Job description

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles. BBS Recruitment is currently seeking an experienced Repair planner for a temporary ongoing role with our client based in Southwark. The successful candidate should be responsible for planning and scheduling appointments / programmed works across Southwark Repairs.

Responsibilities

• Responsible for scheduling all appointments and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes.
• To ensure performance monitoring systems are in place, and information is accurate and effective, and in accordance with financial regulations.
• Using own initiative, proactively manage work orders using IT systems ensuring that variations and complex orders are managed and coordinated and accurate records are in place to monitor through to completion.
• To operate customer satisfaction surveys and communicate with customers to discuss and resolve repairs issues and to escalate these issues to the relevant managers as required.
• To receive and resolve all calls from operatives including variation requests, no access reports, requests for additional jobs, etc.
• To answer client and customer queries - providing repairs knowledge and guidance to assist them in resolving issues.
• To ensure that the dynamic appointment scheduling system data base is accurately maintained and managed - observing good system housekeeping, user maintenance, and best practice at all times.
• To prepare of records, statistics and communications document as required and respond to written and verbal icasework, complaints and statutory enquires as required in a timely manner, in order to resolve issues effectively and speedily.
• To monitor and report on operative performance in terms of missed appointments, customer satisfaction levels, etc. and to escalate issues to the relevant manager.
• To maintain a comprehensive and up to date knowledge of all relevant legislation, procedures and best practice for the service area.
• To liaise with internal and external staff and agencies to ensure high standards of service delivery.
• To ensure staffing, training, financial and other operational administrative information and records are maintained (both manually and on computer), and that information used and provided by SBS is accurate and appropriately filed / stored.

Requirements

• Excellent verbal and written communication skills to interact with teams, stakeholders, clients, and residents.
• Strong organizational, time management, and prioritization skills to manage multiple tasks and deadlines effectively.
• Ability to lead and supervise staff, as well as collaborate effectively with cross-functional teams.
• Flexibility and adaptability to adjust strategies in an ever-changing work environment.
• A dedication to delivering high-quality services and improving customer satisfaction.

Hours: 36 hours per week

If you have the relevant experience please apply with your CV