Repair Operations Manager

Polytec Personnel Ltd; Cambridge; On-site; GBP 39,000 - 65,000; Full time

Job summary

Polytec Personnel Ltd in Cambridge (CB25) is seeking an experienced repair operations leader to manage end-to-end delivery of a busy technical service function. The role focuses on delivering repair services efficiently, commercially and to customer standards within a technical workshop environment.

You will define KPIs, plan capacity, and lead a team to improve throughput while ensuring quality, safety and environmental compliance.

Qualifications

• Degree or equivalent in engineering, electronics, manufacturing or related discipline.
• Proven end-to-end experience in service, repair, production or workshop operations.
• Strong knowledge of KPIs, budgets, cost control and performance improvement.
• Experience with Lean, Six Sigma or similar continuous improvement methods.
• Confident stakeholder management across technical, commercial and customer teams.
• Experience supporting customers in a B2B service environment.
• Strong IT skills: MS Office, data analysis and reporting.
• Commercial awareness to support pricing and service costs.

Responsibilities

• Take ownership of repair service delivery, ensuring agreed quality, cost, turnaround and service level targets are achieved
• Define, monitor and improve operational KPIs, using performance data to drive effective decision-making
• Plan capacity, resources and workflow to meet changing customer and operational demand
• Identify and implement improvements that increase efficiency, productivity and throughput
• Oversee technical repair capability, including diagnostic processes, fault-finding standards and engineering best practice
• Manage service reporting and contribute to operational and customer review meetings
• Support commercial activity such as service proposals, pricing input and tender responses
• Ensure repair operations are compliant with relevant quality, safety, environmental and security requirements
• Manage budgets, cost control, inventory and equipment used within the repair function
• Lead, coach and develop the team, building capability and managing performance effectively
• Promote continuous improvement in repair methods, technical knowledge and operational processes
• Work collaboratively with internal teams including engineering, supply chain, commercial and customer support functions
• Support the effective use and optimisation of ERP or service management workflows

Skills

Stakeholder management

Data analysis

Lean Six Sigma

Performance improvement

Cost control

Team development

B2B service

Education

Degree in engineering / electronics / manufacturing

Tools

ERP systems

Microsoft Dynamics

MS Office

Job description

Location: Cambridge (CB25)
Duration: Permanent
Hours: 8am until 4.30pm (Monday to Friday), office based
Salary: up to £65,000 dependent on experience
Job Reference: 36202

This is an opportunity for an experienced repair operations leader to manage the end-to-end delivery of a busy technical service function. The role will focus on ensuring repair services are delivered efficiently, commercially and to agreed customer standards, while supporting continuous improvement, compliance and team development within a technical workshop environment.

Responsibilities

• Take ownership of repair service delivery, ensuring agreed quality, cost, turnaround and service level targets are achieved
• Define, monitor and improve operational KPIs, using performance data to drive effective decision-making
• Plan capacity, resources and workflow to meet changing customer and operational demand
• Identify and implement improvements that increase efficiency, productivity and throughput
• Oversee technical repair capability, including diagnostic processes, fault-finding standards and engineering best practice
• Manage service reporting and contribute to operational and customer review meetings
• Support commercial activity such as service proposals, pricing input and tender responses
• Ensure repair operations are compliant with relevant quality, safety, environmental and security requirements
• Manage budgets, cost control, inventory and equipment used within the repair function
• Lead, coach and develop the team, building capability and managing performance effectively
• Promote continuous improvement in repair methods, technical knowledge and operational processes
• Work collaboratively with internal teams including engineering, supply chain, commercial and customer support functions
• Support the effective use and optimisation of ERP or service management workflows

Requirements

Applicants should be able to meet UK security clearance requirements due to the nature of the work.

Essential experience and skills

• Degree, technical qualification or equivalent experience in engineering, electronics, manufacturing or a related discipline
• Proven experience managing service, repair, production or workshop operations from end to end
• Strong understanding of operational KPIs, budgets, cost control and performance improvement
• Experience implementing continuous improvement initiatives, ideally using Lean, Six Sigma or similar methodologies
• Confident stakeholder management skills across technical, commercial and customer-facing teams
• Experience supporting customers in a B2B service or technical environment
• Strong IT skills, including Microsoft Office, data analysis and reporting
• Commercial awareness with the ability to support pricing, service costings and operational efficiency

Desirable experience

• Formal electronics or technical qualification such as ONC, HNC, HND, degree or equivalent certification
• Relevant repair, quality or service qualifications, such as IPC certification, auditor training or ITIL
• Background in electronics repair, manufacturing, diagnostics or component-level fault finding
• Experience using ERP, service management or Microsoft Dynamics-style systems
• Experience preparing and delivering presentations to customers, suppliers or partners
• Track record of building a positive team culture and improving employee engagement
• Project management experience