Repair Centre Manager

Motofix Group; Yeovil; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading vehicle body repair provider as a Repair Centre Manager in Yeovil. You will ensure a seamless customer journey, drive sales, and lead a motivated team. This role offers comprehensive training, competitive salary, and a supportive work environment.

Benefits

30 days’ annual leave

Comprehensive training and development opportunities

Employee well-being services

Complimentary uniform and PPE

Life assurance cover

Workplace pension scheme

Qualifications

• Minimum of five years’ management experience in a relevant field.
• Passion for delivering high-quality repairs and excellent customer outcomes.

Responsibilities

• Drive sales and profit performance.
• Engage with staff and conduct performance reviews.
• Monitor and resolve customer complaints promptly.

Skills

Team-oriented

Strong knowledge of modern repair methods

Commercially savvy

Exceptional communication skills

Collaborative approach

Education

VDA IMI and Audatex qualifications

Tools

Office 365

Job description

Join to apply for the Repair Centre Manager role at Motofix Group

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Join to apply for the Repair Centre Manager role at Motofix Group

• Competitive salary plus performance-based bonus.
• 30 days’ annual leave (inclusive of bank holidays and long-service).
• Comprehensive training and development opportunities.
• Long service rewards
• Employee well-being services to support your mental and physical health.
• Complimentary uniform and personal protective equipment (PPE).
• Life assurance cover.
  
  

Negotiable Salary

45 hours per week

Location: Yeovil BA22

What We Offer

• Competitive salary plus performance-based bonus.
• 30 days’ annual leave (inclusive of bank holidays and long-service).
• Workplace pension scheme.
• Comprehensive training and development opportunities.
• Long service rewards
• Employee well-being services to support your mental and physical health.
• Complimentary uniform and personal protective equipment (PPE).
• Life assurance cover.
  
  

Motofix is a leading vehicle body repair provider with nine state-of-the-art service delivery centres in the Home Counties, South, and Southwest of England. Our vision is to be a benchmark for automotive body repair for the quality of our business and customer experiences.

About The Role

As a Repair Centre Manager, you will play a key role in ensuring a seamless customer journey, collaborating with clients and our expert production team to achieve outstanding results.

Key Responsibilities

• Drive sales and profit performance, ensuring alignment with business plans.
• Engage with staff regularly, conduct performance reviews, and identify opportunities for professional development.
• Lead daily meetings with key team members to set and achieve output targets.
• Monitor and resolve customer complaints promptly and fairly.
• Collaborate with the Business Development team to meet service-level agreements.
• Prepare accurate weekly and monthly reports (DOS) in line with business requirements.
• Act as the 'public face' of the site while managing all operational aspects of the branch.
• Proactively gather and act on customer feedback to improve service delivery.
• Build detailed knowledge of client profiles to maximise upselling opportunities.
• Foster a flexible and well-resourced team environment.
• Ensure compliance with Housekeeping, Health & Safety, BSI0125 standards, and manufacturer requirements.
  
  

What We Look For

• Passion and commitment to delivering high-quality repairs and excellent customer outcomes.
• Team-oriented individual with the ability to work independently.
• Strong knowledge of modern repair methods and a focus on maximising repair opportunities.
• Commercially savvy, with the ability to drive productivity and profitability.
• Enthusiastic about adopting best practices and continuous improvement.
• Minimum of five years’ management experience in a relevant field.
• Exceptional written and verbal communication skills, with a proven ability to develop and inspire staff.
• A collaborative and inclusive approach to team management.
• Proficiency in relevant software, including Office 365.
• VDA IMI and Audatex qualifications (preferred).
  
  

About You

You are a seasoned manager with a strong commercial mindset, dedicated to excellence in both customer service and repairs. You have a sharp eye for detail, a passion for people development, and a desire to make a meaningful impact. This role offers the chance to be at the forefront of technology and learn continuously while driving success for a dynamic and innovative organisation. For those that do not have previous bodyshop experience – full training and industry support will be provided for the right candidate.

Why join the Motofix family?

Trusted by Premium Brands: We are proud to be approved by some of the world's most prestigious automotive brands, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover.

Award-winning Paint & Body Centre: In Spring 2024, we opened our state-of-the-art Prestige Paint & Body Centre in Cirencester, offering top-tier services to meet the needs of our luxury automotive clientele.

Customer Experience: In 2024, Motofix was recognised as Bodyshop Group of the Year and our teams enjoy a Trustpilot rating of “Excellent”.

Next steps

Contact our talent team who will be in touch within 5 working days

Please check out our website for our privacy and covid-19 welfare policies

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing

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