Rep I-Customer Service

American Express; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading financial services company in Brighton and Hove is seeking a Rep I-Customer Service to deliver exceptional service to commercial and small business clients. In this role, you will handle inquiries and provide tailored solutions to enhance customer loyalty. The ideal candidate has a strong customer service background, excellent communication skills, and the ability to resolve issues effectively. This position offers competitive benefits and a commitment to employee well-being.

Benefits

Competitive salaries

Bonuses

Flexible working arrangements

Comprehensive health benefits

Career development opportunities

Qualifications

• Proven customer service experience in a service industry.
• Excellent verbal and written communication skills.
• Strong interpersonal skills to build relationships.
• Ability to de-escalate difficult conversations.
• Analytical skills with attention to detail.
• Strong organizational skills.

Responsibilities

• Deliver exceptional service to clients through inbound calls.
• Consult with Card Members to understand their needs.
• Handle inquiries about statements, card replacements, and rewards.
• Utilize tools to identify solutions and anticipate needs.
• Meet performance goals related to efficiency and satisfaction.

Skills

Customer service experience

Excellent communication skills

Interpersonal skills

Problem resolution skills

Attention to detail

Organizational skills

Job description

Social network you want to login/join with:

Rep I-Customer Service, Brighton and Hove

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Client:

American Express

Location:

Brighton and Hove, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1e405ec37a1c

Job Views:

3

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

At American Express, our culture is built on a 175-year history of innovation, shared Leadership Behaviours, and an unwavering commitment to support our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your well-being and many opportunities to develop your skills and career.

Your voice and ideas matter here, your work makes an impact, and together, you will help define the future of American Express.

The Commercial & Merchant customer base is a key driver of American Express's growth and revenue. Ensuring excellent customer experiences is vital to supporting our diverse customer segments, from Small Business Card Members & Global Corporate partners to Merchant customers.

How will you make an impact in this role?

1. Deliver exceptional service to Commercial and Small Business Clients through inbound calls in a fast-paced environment, focusing on a Customer First mentality.
2. Consult with Card Members to understand their needs and offer tailored solutions, while reinforcing the benefits of card membership and acknowledging their loyalty.
3. Add value by understanding customer needs and recommending relevant products and benefits to deepen engagement and loyalty.
4. Handle general and account-specific inquiries, such as statement questions, card replacements, payments, and rewards redemption, aiming for first call resolution.
5. Utilize tools and resources to identify solutions and anticipate customer needs, maintaining a first point of contact resolution.
6. Meet and exceed performance goals related to efficiency, quality, compliance, and customer satisfaction metrics.

Minimum Qualifications

• Proven customer service experience in a service industry.
• Excellent verbal and written communication skills.
• Strong interpersonal skills to build relationships with customers and colleagues.
• Ability to de-escalate difficult conversations and resolve problems.
• Analytical skills with attention to detail.
• Strong organizational skills.

Preferred Qualifications

• Passion for building customer loyalty through attentive listening and relationship building.
• Ability to adapt communication style to different personalities and situations.
• Resilience to manage a steady stream of calls while maintaining performance and positivity.
• Commitment to deepening customer relationships through understanding and tailored solutions.

Employment eligibility to work in the UK is required, as visa sponsorship is not available.

We support your well-being with benefits such as competitive salaries, bonuses, financial and retirement support, comprehensive health benefits, flexible working arrangements, parental leave, wellness centres, counselling, and career development opportunities.

Offer of employment is contingent upon successful background verification, in accordance with applicable laws.